Company Info
Large organization
200 + Employees
GUO Transport Company Limited
GUO Transport Company Limited is a subsidiary of G. U. Okeke & Sons Ltd. A household name in the transportation business and one of the major providers of intercity and interstate transportation, covering more than 200 locations across Nigeria and West Africa with a contemporary, environmentally friendly fleet.
Title: Customer Service Representative (Transport & Logistics)
Location: Benin City, Edo
Employment Type: Part-time
Role / Responsibilities
Transport:
- Check and validate all passenger payments for tickets/luggage and issue boarding passes.
- Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
- Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
- Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is communicated to customers within agreed and set timelines.
- Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
- Demonstrate innovation and creativity in the execution of all duties.
Logistics:
- Process customer requests, parcel registration/collections and keep updated customer records.
- Provide accurate, valid and complete information to customers.
- Resolve customer complaints via phone calls and emails.
- Escalate all exceptions for resolution.
- Manage and track inbound and outbound items on a daily basis.
Deadline: 27th September, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online