Customer Service & Reseller Onboarding Representative at RHMS Tech

RHMS Tech is a premium Apple store dedicated to providing excellent service in the sales and inspection of Apple devices.

Job Title: Customer Service & Reseller Onboarding Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• RHMS Tech is looking for a Customer Service & Reseller Onboarding Representative to join our team.
• The ideal candidate must be iPhone-savvy, proactive, and highly responsive, with a strong ability to engage customers and onboard new resellers to expand the company’s reach.
• This role involves handling inquiries across multiple communication channels (calls, messages, DMs, and emails), assisting prospective/Returning customers and resellers with onboarding and re’onboarding, and ensuring exceptional customer satisfaction.
• If you are passionate about customer service, reseller growth, and sales expansion, we had love to have you on board.

Key Responsibilities
Customer Support & Service:

• Respond promptly to customer inquiries via phone calls, messages, DMs, and emails.
• Provide accurate information about Apple products and services.
• Offer technical assistance and troubleshooting support for Apple gadget buyers.
• Process orders, refunds, and customer requests efficiently.
• Ensure excellent customer experience and satisfaction by following up on inquiries and issues.
• Handle customer complaints professionally and escalate where necessary.

Reseller Onboarding & Engagement:

• Identify, onboard, and manage new resellers within Computer Village and other key locations.
• Guide new resellers on product offerings, pricing, and sales strategies.
• Maintain strong relationships with resellers, ensuring they have the necessary support to drive sales.
• Provide ongoing training and product updates to resellers.
• Work closely with the sales team to expand the reseller network and drive revenue growth.

Company Growth & Sales Support:

• Support marketing efforts by engaging customers and resellers on social media.
• Identify opportunities to increase sales and visibility for RHMS Tech.
• Assist in organizing promotions, events, and reseller incentives to boost engagement.
• Collaborate with other departments to streamline processes and improve customer and reseller satisfaction.

Qualifications & Requirements

• OND / HND / Bachelor’s Degree in related fields.
• At least 1 year of experience in customer service, sales, or reseller management (preferably in tech or retail).
• Strong communication skills and ability to handle social media inquiries, live chat, and phone support.
• Familiarity with Apple products and the reseller market is a plus.
• Self-motivated, with a problem-solving mindset and ability to work independently.

Benefits & Incentives

• Salary: N140,000 – N150,000 / Month.
• Half transportation subsidy to support your daily commute monthly.
• HMO (Health Insurance) for your well-being.
• Performance-based rewards when sales and reseller targets are met.

Application Closing Date
15th March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.