Customer Service & Sales Executive at Stay and Homely Hotel Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest’s visit is nothing short of extraordinary.

Job Title: Customer Service & Sales Executive

Location: Maitama, Abuja (FCT)

Employment Type: Full-time & Onsite

Job Summary

• Are you passionate about providing exceptional customer service and driving sales in the dynamic world of hotel and hospitality? We are looking for a skilled Customer Service, Marketing, and Sales Executive with a minimum of 3 years of experience and relevant educational qualifications to join our team.

Responsibilities

• Manage customer inquiries, feedback, and complaints in a professional and timely manner.
• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Conduct market research and competitor analysis to identify business opportunities.
• Setup sales targetto achieve revenue targets and optimize occupancy rates.
• Create and execute promotional campaigns and special offers to increase bookings.
• Maintain a strong online presence through social media, website content, and online booking platforms.
• Coordinate with various departments to ensure seamless guest experiences and service delivery.
• Prepare sales reports, forecasts, and budgets to track performance and profitability.
• Participate in trade shows, events, and networking opportunities to promote the hotel brand.
• Stay updated on industry trends, customer preferences, and emerging technologies to enhance service quality.

Requirements

• Bachelor’s Degree in Hospitality Management, Marketing, Business Administration, or related field.
• Minimum of 3 years of experience in customer service, marketing, and sales roles in the hotel and hospitality industry.
• Strong communication and interpersonal skills to engage with customers and stakeholders effectively.
• Proven track record of driving sales growth and achieving targets.
• Familiarity with CRM systems, digital marketing tools, and online booking platforms.
• Ability to work independently, multitask, and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills and a customer-centric approach to service delivery.

Application Closing Date
3rd June, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Job Location as the subject of the mail.