Customer Service/Sales Representative at Iknorbert Communications Limited

Iknorbert Communications Limited was established as a company in 2012 after a critical research and observation of the need for a wider deep distribution channel for communication products within the African continent. Hence the establishment with the aim of sales and distribution of information communication technology and allied products within the Africa continent. At IKNORBERT, our products, people and business model are of standard and second to none within the industry.

Job Title: Customer Service/Sales Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• A Customer Service Sales Representative job description outlines the responsibilities of someone who both provides customer support and actively sells products or services.

Key Responsibilities
Customer Support:

• Resolving customer complaints and concerns; Handling customer returns, price changes and discounts.
• Prepare and submit weekly sales reports to management
• Assist other team members with transactions, receiving goodsand order processing when necessary
• Answering customer inquiries via various channels (phone, email, chat).
• Regularly reach out to potential customers
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

Sales:

• Identifying potential customers and building relationships.
• Understanding customer needs and recommending appropriate products or services.
• Presenting and demonstrating products or services.
• Following up with customers to ensure satisfaction and repeat patronage.
• Maintaining a strong knowledge of products and services.
• Working towards sales goals and quotas.

Requirements
Education:

• HND/B.Sc/OND/NCE in relevant and related field.
• Mandatory in-depth knowledge of EXCEL, POWER POINT & WORD
• Minimum 5 years plus of sales/marketing and Store keeping/customer service experience.
• Experience with mobile phones, accessories and electronics technology.

Product Knowledge:

• Must have conversant knowledge and understanding of the features, uses, and benefits of the business products. (Mobile Phones andAccessories, Electrical Products,Electronics and Solar)

Skills:

• Proficiency in using Microsoft Suite: Excel, Power Point, Word and Accounting Software.
• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and the ability to resolve customer issues.

Salary

• N125,000 – N150,000 Monthly.

Application Closing Date
30th April, 2025.

How to Apply: Interested and qualified candidates should submit their CV to: [email protected] using “Customer Service / Sales Representative – Ikeja” as the subject of the email.