Company Info
Urielsprout Limited - Our client, a reputable Hotel, is recruiting to fill the position below:
Urielsprout Limited – Our client, a reputable Hotel, is recruiting to fill the position below:
Job Title: Customer Service/Social Media Manager
Location: Benin, Edo
Employment Type: Full-time
Job Summary
- We are seeking a friendly and efficient Customer Service Representative to handle guest relations, inquiries, and front desk operations at our client hotel in Edo. This role ensures a smooth, professional, and welcoming experience for all guests.
Job Description
Content Creation & Management:
- Develop original and visually appealing content for Instagram, Facebook, TikTok, and other platforms.
- Plan and schedule posts using social media management tools.
- Capture real-time photos/videos from hotel events, facilities, and guest experiences.
Community Engagement:
- Respond to comments, DMs, reviews, and inquiries in a timely and courteous manner.
- Monitor online reputation and flag potential PR concerns.
- Drive engagement through polls, contests, stories, and trend-based content.
Analytics & Reporting:
- Track performance metrics (reach, engagement, impressions, clicks).
- Provide monthly reports on growth and recommend strategies to improve performance.
- Monitor competitor pages and industry trends.
Collaboration:
- Work with the marketing and customer service teams to align offline and online guest experience.
- Coordinate with photographers or designers when needed.
Qualifications & Requirements
- OND/HND/BSc in Marketing, Mass Communication, Digital Media, or related field.
- Minimum of 1 year of relevant social media management experience (hospitality experience is a plus).
- Strong content writing, photography, and basic video editing skills.
- Familiarity with Canva, CapCut, or similar design tools.
- Knowledge of Meta Business Suite, Instagram Insights, and basic SEO is an advantage.
- Strong understanding of audience engagement and social media trends.
- Reliable, organized, and responsive to deadlines.
Key Skills & Attributes:
- Creativity: Brings fresh, vibrant ideas to social media content.
- Digital Literacy: Navigates multiple platforms and tools comfortably.
- Visual Storytelling: Can turn ordinary hotel experiences into shareable moments.
- Engagement Focused: Understands audience behavior and adapts strategy accordingly.
- Brand Awareness: Maintains the voice and tone of the hotel consistently.
Salary
- N80,000 – N120,000 Monthly.
Application Closing Date
31st August, 2025.
How to Apply: Interested and qualified candidates should submit their Resume and Cover Letter to: [email protected] using “Customer Service / Social Media Manager” as the subject of the email.