Customer Service/Support Representative at RHMS Tech

RHMS Tech a premium Apple store dedicated to providing excellent service in the sales, swap, repair, and inspection of Apple devices.

Job Title: Customer Service/Support Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• We are seeking a proactive and iPhone-savvy Customer Service/Support Representative to join our team.
• The successful candidate will manage customer interactions across various communication channels, including phone calls, emails, messages, and social media direct messages (DMs).
• This role involves addressing customer inquiries, processing orders, and ensuring a seamless customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone calls, emails, messages, and DMs.
• Provide accurate information about Apple products and services.
• Offer technical assistance and troubleshooting support for Apple devices.
• Process orders and handle refunds when necessary.
• Address and resolve customer complaints efficiently and professionally.
• Maintain up-to-date knowledge of Apple products and services.
• Ensure excellent customer experience and satisfaction.
• Follow up with customers to confirm issue resolution.
• Collaborate with other departments to resolve escalated issues.

Education & Experience

• Minimum of OND/HND/BSc in a related field.
• At least 1 year of customer service experience, preferably in tech or retail sectors.
• Experience handling social media inquiries, live chats, and phone support is an advantage

Required Skills:

• Proficiency in using and navigating iPhones.
• Strong written and verbal communication skills.
• Ability to respond quickly to customer inquiries.
• Excellent problem-solving and conflict-resolution abilities.
• Customer-focused with a friendly and professional demeanor.
• Tech-savvy and familiar with online customer service tools.
• Ability to multitask and stay organized.

Other Requirements:

• Residency in or around Ikeja for easy commuting.
• Availability to work flexible hours, including mandatory Saturdays (5-day work week).
• Reliability, responsibility, and a willingness to learn quickly.

Salary

• N140,000 Monthly.

Application Closing Date
20th February, 2025.

How to Apply: Interested and qualified candidates should their CV to: [email protected] using “Customer Service Representative Application – [Their Name]” as the subject of the mail