Customer Service/Support Representative at RHMS Tech

RHMS Tech is a premium Apple store dedicated to providing excellent service in the sales, swap, repair, and inspection of Apple devices.

Job Title: Customer Service/Support Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• The ideal candidate must be iPhone-savvy, proactive, and highly responsive to customer inquiries across multiple communication channels.
• This role involves handling both physical and virtual customer interactions through calls, messages, DMs, and emails, ensuring a seamless customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone calls, messages, DMs, and emails.
• Provide accurate information about RHMS Techproducts and services.
• Handle customer complaints efficiently and professionally to ensure satisfaction.
• Maintain up-to-date knowledge of Apple products and services.
• Process orders, returns, and refunds when necessary.
• Follow up with customers to ensure issues are fully resolved.
• Collaborate with other departments to resolve escalated customer issues.
• Monitor and manage social media inquiries and engagements during shifts.

Qualification & Experience

• Minimum of OND / HND / B.Sc qualification in any related field.
• At least 1 year of customer service experience (preferably in tech or retail).
• Previous experience handling social media inquiries, live chat, and phone support is an advantage.

Required Skills:

• iPhone proficiency – Must know how to navigate and troubleshoot iPhones.
• Strong written and verbal communication skills.
• Fast response time to customer inquiries.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.
• Customer-focused with a friendly and professional attitude.
• Tech-savvy and familiar with online customer service tools.
• Attention to detail and ability to work independently.

Other Requirements:

• Must reside in Ikeja or nearby areas for easy commuting.
• Must be available for flexible working hours, including Saturdays (compulsory, but 5 days per week schedule applies).
• Must be reliable, responsible, and a fast learner.

Work Schedule:

• Employees will work on a rotational basis:
  • One (1) week in-office
  • One (1) week remotely.

Shift Details:

• Day Shift (In-Office): 9:00 AM – 5:00 PM (5 days per week).
• Night Shift (Remote): 5:00 PM – 2:30 AM (5 days per week).
• During shifts, employees will primarily handle social media engagement and customer support unless otherwise instructed.

Salary
N140,000 Monthly.

Benefits & Incentives:

• Half transportation subsidy to support your daily commute monthly.
• HMO (Health Insurance) for your well-being.
• Performance-based rewards when sales and reseller targets are met.

Application Closing Date
6th April, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.