Company Info
Mid sized business
RHMS Tech is a premium Apple store dedicated to providing excellent service in the sales, swap, repair, and inspection of Apple devices.
1 to 50 Employees
RHMS Tech is a premium Apple store dedicated to providing excellent service in the sales, swap, repair, and inspection of Apple devices.
Job Title: Customer Service/Support Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The ideal candidate must be iPhone-savvy, proactive, and highly responsive to customer inquiries across multiple communication channels.
- This role involves handling both physical and virtual customer interactions through calls, messages, DMs, and emails, ensuring a seamless customer experience.
Key Responsibilities
- Respond promptly to customer inquiries via phone calls, messages, DMs, and emails.
- Provide accurate information about RHMS Techproducts and services.
- Handle customer complaints efficiently and professionally to ensure satisfaction.
- Maintain up-to-date knowledge of Apple products and services.
- Process orders, returns, and refunds when necessary.
- Follow up with customers to ensure issues are fully resolved.
- Collaborate with other departments to resolve escalated customer issues.
- Monitor and manage social media inquiries and engagements during shifts.
Qualification & Experience
- Minimum of OND / HND / B.Sc qualification in any related field.
- At least 1 year of customer service experience (preferably in tech or retail).
- Previous experience handling social media inquiries, live chat, and phone support is an advantage.
Required Skills:
- iPhone proficiency – Must know how to navigate and troubleshoot iPhones.
- Strong written and verbal communication skills.
- Fast response time to customer inquiries.
- Ability to multitask and stay organized in a fast-paced environment.
- Excellent problem-solving and conflict-resolution skills.
- Customer-focused with a friendly and professional attitude.
- Tech-savvy and familiar with online customer service tools.
- Attention to detail and ability to work independently.
Other Requirements:
- Must reside in Ikeja or nearby areas for easy commuting.
- Must be available for flexible working hours, including Saturdays (compulsory, but 5 days per week schedule applies).
- Must be reliable, responsible, and a fast learner.
Work Schedule:
- Employees will work on a rotational basis:
- One (1) week in-office
- One (1) week remotely.
Shift Details:
- Day Shift (In-Office): 9:00 AM – 5:00 PM (5 days per week).
- Night Shift (Remote): 5:00 PM – 2:30 AM (5 days per week).
- During shifts, employees will primarily handle social media engagement and customer support unless otherwise instructed.
Salary
N140,000 Monthly.
Benefits & Incentives:
- Half transportation subsidy to support your daily commute monthly.
- HMO (Health Insurance) for your well-being.
- Performance-based rewards when sales and reseller targets are met.
Application Closing Date
6th April, 2025.
How to Apply: Interested and qualified candidates should send their CV to: admin@rhmstech.com using the Job Title as the subject of the email.
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here