Customer Service & Transaction Specialist at Furex

Furex, a cryptocurrency and gift card trading startup, is looking for qualified people to fill the following positions:

Title: Customer Service & Transaction Specialist

Location: Lekki-Ajah, Lagos

Employment Type: Full-time

Department: Customer Service

Work Structure: Rotational Work Shift Structure

Job Summary

• The Customer Relations and Transaction specialist is responsible to manage client transactions with the organization while delivering quality service within defined timeline.

Job Functions
Bitcoin Account Management:

• Monitor and Supervise Transactions
• Ensure Clients get Timely Response to all Enquiries for Bitcoin, USDT, Crypto
• Generating and Manage Reports

Giftcard Transaction Specialist Unit:

• Adding clients that want to trade bitcoin and crypto generally to the bitcoin groups created for the CTRS operations.
• Trading Gift cards daily
• Generating and Manage Reports

Finance Unit:

• Monitor Day to Day operations in the department
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
• Validate Withdrawals of and for Customers
• Ensure Cashflow is stable
• Process timely payments for all Clients
• Generating and Manage Reports

Requirements

• Interested candidates should possess an OND, HND, or B.Sc Degree with 0-1 year experience.
• Experience reconciling accounting figures and financial records
• Ability to identify errors
• Appropriate handling of sensitive information
• Ability to work to deadlines
• High level of attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting packages
• Candidates must reside around Lekki-Ajah.

Salary
N70,000 – N90,000 / Month.

Deadline: 15th September, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.