Customer Success Associate at Carbon Nigeria

Carbon Nigeria is a pan-African digital bank with a goal to give its clients with frictionless financing. Carbon aims to play an important part in its clients’ lives, no matter where they are, by providing adaptable solutions. We take pride in our efficiency, and with only $10 million in equity raised in 2015, we have dispensed over $100 million in loans and produced more than $30 million in income over the previous two years. Carbon operates in Ghana, Kenya, and Nigeria, with a skilled staff dispersed between Lagos, Nairobi, London, Argentina, and Palo Alto, allowing us to operate with a remote-first approach.

Title: Customer Success Associate

Location: Lagos

Employment Type: Full Time

Department: Customer Success

About the Role

• As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
• You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.

Responsibilities

• Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
• Listen actively to customers and ask relevant follow-up questions to understand their needs.
• Resolve customer issues in a timely and effective manner.
• Provide helpful solutions to customers to exceed their expectations.
• Document customer interactions and feedback accurately.
• Collaborate with other teams to escalate and resolve complex customer issues.
• Utilize data and metrics to improve processes and decision-making.

Requirements

• Passion for providing exceptional customer service
• Strong communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving skills
• Attention to detail and accuracy in documentation
• Familiarity with using customer service software and tools is a plus
• Ability to work in a fast-paced and dynamic environment
• No prior experience is required, but some background in customer service or related fields is a plus.

Recruitment process:

• Call with People team
• Case Study (Assessment)
• Interview.

Benefits

• A great and upbeat work environment populated by a multinational team.
• Potential to work in different geographies.
• Health Insurance.
• Life Insurance
• Career development & Growth.
• Offer a remote working option.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online