Company Info
Large organization
200 + Employees
Quidax
Quidax is a cryptocurrency exchange focusing on Africa. Customers may use Naira to purchase and sell Bitcoin and other cryptocurrencies (Ethereum, USDT, and Litecoin). Our mission, which drives everything we do at Quidax, is to create a future in which moving money and value throughout the world is as simple as sending a text message. We appreciate good energy and straightforward communication, and we are dedicated to creating an inclusive workplace for people from all walks of life.
Title: Customer Success Intern
Location: Remote
Department: Customer Success
Job Description
- As the Customer Success Intern at Quidax, you’ll be the first line for our customers. You would be directly responsible for making sure that our customers are able to use our products successfully and even when they are having problems, it would get fixed in the shortest possible amount of time. You would be responsible for keeping track of customer’s usage
Responsibilities
What your day-to-day looks like:
- Monitor customer engagement and satisfaction, and develop strategies to improve the
- Sync with your team lead on direction for the week/day
- Respond to support tickets (relate with our 3rd party partners — shout/fight with them)
- Make customers smile, pacify customers insulting us(sometimes)
- Join in an argument about some random stuff
- Prepare analysis on the top 3 issues customers are facing
- Pass it to the product team to factor into their roadmap and give it highest priority.
- Join the book club meeting.
- It differs from day-to-day.
Job Requirements
What you need to have
- 1 year of experience in customer retention
- Excellent communication skills, relationship management skills, problem-solving skills and critical thinking skills.
- You’re truly invested in the tech space.
- Experience in Zendesk, Jira, and Notion and google suite tools.
- Sync with your team lead on the direction for the week/day
- Respond to support tickets (relate with our 3rd party partners — shout/fight with them)
- Make customers smile, pacify customers insulting us(sometimes)
- Join in an argument about some random stuff.
- Prepare analysis on the top 3 issues customers are facing.
- Pass it to the product team to factor into their roadmap and give it highest priority.
- Brainstorm with the team to come up with cool ideas.
Nice To Haves:
- Crypto experience
- Fintech experience
Reporting Structure:
- The Customer Success Intern would report to the Customer Success Manager at Quidax.
Deadline: Not Specified
How to Apply: Interested and qualified candidates should Click Here to apply online
What our hiring process looks like
It’s a 4-step quick process!
- Intro call with the recruiter
- In some cases, a take-home assessment or live-based assessment
- 1hr call with the hiring team lead
- 45mins culture fit interview