Customer Success Lead at Hempawa Consult Limited

Hempawa Consult Limited is a global strategy consulting firm with offices across Nigeria. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. We advise and support local and global companies that are leaders and aspiring leaders in their industries.

Job Title: Customer Success Lead

Location: Abuja (FCT)

Employment Type: Full-time

Job Description

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads and managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Lead,motivate,and coach a team of CSMs,fostering a collaborative and high-performing environment.
• Develop and implement training programs to enhance their customer success skills and product knowledge.
• Provide ongoing mentorship and career development opportunities for your team members.
• Develop and implement training programs to enhance their customer success skills and product knowledge.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements

• Candidates should possess a Bachelor’s Degree in a related field with 2 – 4 years of experience.

Application Closing Date
20th April, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.