Company Info
Mid sized business
1 to 50 Employees
Nexa Solutions is a SaaS company providing cloud-based solutions for businesses. We are looking for a proactive and customer-focused Customer Success Manager to ensure client satisfaction and retention.
Nexa Solutions is a SaaS company providing cloud-based solutions for businesses. We are looking for a proactive and customer-focused Customer Success Manager to ensure client satisfaction and retention.
Job Title: Customer Success Manager
Location: Nigeria
Job Summary
- As a Customer Success Manager, you will be the primary point of contact for our clients, helping them achieve their business goals through our solutions.
- You will build relationships, provide training, and ensure a seamless customer experience.
Key Responsibilities
- Onboard new customers and provide product training.
- Monitor customer usage and engagement.
- Identify and address customer issues and concerns.
- Collaborate with sales and product teams to improve customer experience.
- Develop strategies to increase customer retention and satisfaction
Qualifications
- Experience in customer success or account management.
- Excellent communication and problem-solving skills.
- Ability to analyze customer data and provide insights.
Salary
- N576,000 – N700,000 monthly.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their Resume and and cover letter to: [email protected] using the Job Title as the subject of the mail.