Company Info
Mid sized business
Lekki, Lagos
1 to 50 Employees
Alfred & Victoria Associates is a major ICT solution provider in Nigeria. Our organization provides a variety of services that are in great demand in today’s expanding market. AVA has three key arms that have been simplified to fulfill the demands of our customers. Consulting, Recruitment, and Training are the three key divisions.
Title: Customer Success Representative (CSR)
Location: Lekki, Lagos
Employment Type: Full-time
Position Summary
- We are in search of a committed and customer-centric individual to join our team as a Customer Success Representative (CSR). In this pivotal role, the CSR will be instrumental in ensuring our customers’ satisfaction and success with our products or services. The responsibilities encompass proactive engagement with customers, adept issue resolution, and the identification of opportunities for upselling or cross-selling. If you possess a deep passion for delivering outstanding customer experiences and have a proven track record of forging strong customer relationships, we invite you to apply.
Key Responsibilities
- Cultivate and nurture robust, long-term customer relationships.
- Deliver top-notch customer support via multiple channels, including email, phone, and chat.
- Comprehend customer needs and challenges to provide effective solutions.
- Collaborate seamlessly with other teams to ensure prompt issue resolution.
- Recognize openings for upselling or cross-selling our products or services.
- Monitor customer accounts vigilantly and take proactive measures to prevent potential issues.
- Collect and analyze customer feedback to enhance our products or services.
- Maintain meticulous records of customer interactions and transactions.
- Stay well-informed about our products to assist customers effectively.
Qualifications
- Possession of a Bachelor’s Degree or equivalent experience is advantageous.
- A minimum of 2 years of experience in a customer-facing role.
- Proficiency in communication and interpersonal skills.
- Exceptional problem-solving capabilities.
- Ability to work both independently and collaboratively as part of a team.
- Keen attention to detail and strong organizational skills.
- Competence in utilizing customer support software and tools.
Deadline: 5th October, 2023.
How to Apply: Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the mail.
Note: We look forward to receiving your applications!