Company Info
Avetium Consult Limited is the first Business Technology Solution and Business Process Outsourcing Organization in Africa to be certified in Privacy Information Management System (ISO/IEC 27701:2019) and Information System Security Management System (ISO/IEC 27001:2013).
Title: Customer Success Specialist
Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with the IT/resolution team to ensure closure.
- Upsell and Cross-sell to clients on new features and products in order to increase revenue.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Act as POC to client after-sales handover.
- Drive initiatives to reduce churn
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Ensure customer requirements are relayed appropriately to the rest of the team.
- Ensure customer retention by developing a great relationship and executing beyond customer expectations.
- Ensure reports and all docs needed by the client go out in a timely manner.
Requirements
- Minimum of a First Degree.
- 2-4 years of customer success experience is an added advantage.
- Experience working with a SAAS company
- Above average proficiency in Zoho work drive
- Excellent communication skills, both oral and written.
- Proficiency in Data visualization tools such Power BI or Tableau
- Fast-paced problem-solving skills.
Deadline: 12th February, 2023.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.