Customer Success Specialist at Solid Rent

Solid Rent is a team of educated home carers/ Cleaners with good understanding of clients needs, who provide well being and support to clients. Solid Rent is on a mission to improve the home-living experience and well-being of tenants in Nigeria. We believe hardworking youths can be more productive in their respective field of work if their well-being and basic necessities do notdemand more than 5% of their daily personal time.

Job Title: Customer Success Specialist

Location: Abuja (FCT) – Hybrid

Job Summary

• We’re seeking a customer-centric and dedicated Customer Success Specialist to join our team.
• As a key member of our customer success team, you’ll provide exceptional service, ensuring customer satisfaction and loyalty.

Key Responsibilities

• Deliver timely and professional responses to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, maintaining high satisfaction levels.
• Schedule Visits of clients.
• Collaborate with team members to enhance customer experience and processes.
• Manage multiple tasks with attention to detail and quality service
• Assign home carers to client.
• Follow up on home carers and ensure they sign in and sign out of their applications.

Requirements

• 2-6 years of customer service experience or similar field, preferably in the hospitality industry.
• Excellent communication, problem-solving, and time management skills.
• Ability to thrive under pressure in a fast-paced environment.
• Proficiency in customer s

What We Offer

• 150,000 Monthly.
• Dynamic and supportive work environment.
• Opportunities for growth, training, and career advancement.

Application Closing Date
10th January, 2025.

How to Apply: Interested and qualified candidates should send their CV and cover letter to: [email protected] using “Customer Success Specialist – Abuja” as the subject of the mail.