Customer Support Assistant at TollyClassic Delivery

TollyClassic Delivery is the warehouse and fulfillment platform for SMBs in Africa.

Job Title: Customer Support Assistant

Location: Jabi, Abuja (FCT)

Employment Type: Full-time

Job Description

• As our Customer Support Assistant, you will play a key role in managing daily workflows from order intake to dispatch, resolving customer issues, and ensuring we meet our 95% daily success rate.
• You’ll work closely with our fulfillment and rider teams to keep things moving efficiently, and you’ll be the first point of contact for urgent queries and follow-ups

Key Responsibilities

• Track rider deliveries and follow up on status updates (delivered, failed, pending).
• Handle incoming calls and respond to inquiries within 60 seconds.
• Resolve customer complaints (e.g., delay, damage, wrong item) promptly and professionally.
• Coordinate with the fulfillment team to ensure orders are ready and dispatched timely.
• Call customers for delivery confirmations when needed.
• Monitor order updates; proactively call riders if 85% of orders remain unupdated by 4 PM.
• Communicate with vendors and partners as needed.
• Follow up on all support issues until they are fully resolved.
• Maintain accurate daily logs and performance records.

Requirements

• Minimum of OND / HND / B.Sc. in any discipline.
• At least 2 years of experience in logistics, e-commerce, or customer service.
• Strong written and verbal communication skills.
• Ability to multitask and work under pressure.
• Tech-savvy (comfortable using tools like Google Sheets, WhatsApp, basic CRMs).
• Must be punctual, proactive, and detail-oriented.
• Availability to work Monday–Saturday.

What We Offer

• Competitive salary​.
• A dynamic and fast-paced work environment.
• Opportunity to grow in a mission-driven logistics startup.
• Training and development opportunities.
• Performance-based bonuses.
• Daily team support, mentorship, and learning culture.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their CV and Pitch to: [email protected] using the Job Title as the subject of the email.