Company Info
Mid sized business
1 to 50 Employees
Sycamore-ng is a Financial and Technology (Fintech) services company, that operates a financial marketplace for lenders and borrowers.
Sycamore-ng is a Financial and Technology (Fintech) services company, that operates a financial marketplace for lenders and borrowers. With a team of skilled professionals and cutting edge technology, we are well suited to cater for both businesses and individuals who need loans (borrowers), or want to make returns (lenders) on our marketplace.
Job Title: Customer Support Intern (NYSC)
Location: Lagos
Employment Type: NYSC
Responsibilities
- Assist customers with inquiries via phone, email, and chat, providing accurate and timely responses.
- Resolve customer issues and complaints, escalating to the appropriate team when necessary.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with the customer support team to identify common issues and suggest improvements.
- Participate in team meetings, training sessions, and feedback loops to continuously enhance support quality.
- Contribute to a positive customer experience by maintaining a friendly and professional tone in all communications.
- Perform other duties as assigned by management.
Qualifications
- Currently enrolled in the NYSC program and actively seeking a place of primary assignment.
- Strong flair for customer relations, with a focus on building lasting client relationships.
- Exceptional communication skills, both verbal and written.
- Excellent problem-solving abilities and keen attention to detail.
- Adaptable in fast-paced environments with a customer-first mindset.
- Proficient in Microsoft Office Suite.
Application Closing Date
19th May, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job Title as the subject of the email.