Customer Support Manager at PressOne Africa

PressOne Africa uses a centralized phone communication network to assist SMEs retain their clients. We’re on a mission to assist African entrepreneurs establish more customer-centric businesses. With our business phone systems, entrepreneurs of any size can handle client contact like big businesses.

Title: Customer Support Manager

Location: Lekki Phase I, Lagos

Employment Type: Full-time

Role Overview

• We are actively seeking a Customer Support Manager to lead our customer support team and ensure the delivery of timely and effective assistance to our valued customers. As a pivotal figure, you will be responsible for managing a team of support representatives and driving ongoing enhancements in our customer support processes. If you are passionate about ensuring customer happiness, satisfaction, and maximizing the value they derive from our products or services, you are the ideal candidate we are seeking.

Key Responsibilities

• Customer Satisfaction: Uphold high levels of customer satisfaction through the provision of prompt and professional support.
• Quality Assurance: Continuously monitor and enhance the quality of customer interactions.
• Process Improvement: Identify areas for process enhancement and implement changes to elevate the customer support experience.
• Issue Resolution: Collaborate in addressing escalated customer concerns, ensuring swift and satisfactory resolutions.
• Collaboration: Analyze customer support requests and collaborate cross-functionally with product and marketing teams to share insights and drive customer-centric initiatives.

Who You Are

• Possess a Bachelor’s Degree in Psychology, Business, or a related field.
• Demonstrate proven experience in customer support, customer success, or similar roles.
• Proficient in data analytics tools and CRM systems.
• Exhibit strong leadership and management skills as a necessity.
• Possess exceptional communication skills with a customer-centric mindset.
• Showcase a track record of taking initiative and thriving in an independent work environment.

What We Offer

• Competitive salary and comprehensive benefits package.
• A role within a high-growth, dynamic work environment.
• Ongoing opportunities for learning and professional growth.
• The chance to contribute to shaping the future of entrepreneur communication in Africa.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online