Company Info
Natural Girl Wigs is a beauty brand that produces natural textured hair for black women across the world. We produce high quality Wigs for customers.
Natural Girl Wigs is a beauty brand that produces natural textured hair for black women across the world. We produce high quality Wigs for customers.
Job Title: Customer Support Officer
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- We’re looking to hire a smart person that has great attention to detail, good writing skills, high level of empathy, and the ability to use a computer and understand how technology works super well.
- We have a 2-step interview process (written application/case study, and an interview). We’re invested in hiring the best candidates.
Role description
- Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)
- Assisting customers with order placement, modifications, and product information.
- Proactively manage the customer communication from item dispatch to arrival at the destination
- Coordinating with the store operations team to ensure accurate and timely delivery.
- Resolving customer complaints in a timely and efficient manner.
- Log daily reports to track work performance.
- Manage communication with our last-mile delivery partners
- Find opportunities to upsell customers and close sales.
- Monitoring customer interactions to ensure a consistent and positive customer experience
Job Requirements
- Attention to detail
- Experience doing customer service work is an additional bonus
- Ability to use a computer and understand how technology works
- Proficient in making calls to assist customers effectively
- Ability to find simple ways to improve ordinary things
- Proper written and spoken English
- Ability to self-manage themselves
- Effective communication skill.
Salary
N200,000 – N250,000 per month.
Benefits:
- Internet allowance
- Health Insurance
- Access to learning resources & opportunities
- Paid time off
- Employee discounts / loans.
Application Closing Date
22nd July, 2025.
How to Apply: Interested and qualified candidates should Click here to apply online
Note
- If you’re successful in the test, we will reach out to you to schedule a final interview
- Only qualified candidates will be contacted.
