Customer Support & Operations Associate at Reposebay Human Resource Limited

Reposebay Human Resource Limited provides human resource consultation and career development services via a strong technological online application driven by artificial intelligence (AI). This solution has assisted in preparing recent graduates for the workforce as well as allowing MSMEs to afford experienced HR consultants to give services in workforce management, employee engagement, retention, standard operating procedures, and workplace rules. Our all-inclusive solution has also assisted job searchers in finding suitable employment and company owners in getting the most out of their staff.

Title: Customer Support & Operations Associate

Location: Ikoyi, Lagos

Employment Type: Full-time

Role Description

• This is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.
• The role demands attention to detail, strong interpersonal skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Customer Satisfaction
• Issue Resolution
• Customer Retention.

Qualifications and Requirements

• Bachelor’s Degree or higher in Business Administration, Operations Management, Communications, or related field
• 2 years experience and ITIL certification
• Operations, analytical and problem-solving skills
• Strong communication and interpersonal skills
• Proven customer service experience and the ability to develop customer relationships
• Fluent English speaker (spoken and written)
• Can work well in a team and has excellent organization and time-management skills
• Candidates must reside on the island for proximity.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.