Customer Support Representative at 7treads Consults

7treads Consults, a consultancy/recruitment services company, is recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Respond to customer inquiries via Intercom, email, and social media.
• Maintain up-to-date knowledge of product offerings and policies.
• Utilize internal tools such as Slack and the delivery dashboard.
• Escalate complex issues and ensure timely follow-up.
• Participate in daily stand-ups and contribute to service quality improvements.

Qualifications & Skills

• Education: Minimum of Higher National Diploma (HND) in any discipline.
• Experience: 1–2 years in customer service, preferably in e-commerce or logistics.
• Communication: Fluent in English with excellent verbal and written communication skills.
• Technical Tools: Proficiency with Intercom (or similar), Slack, and Chrome browser.
• Soft Skills: Empathy, problem-solving, multitasking, team collaboration, and time management.
• Compliance: Awareness of data privacy and adherence to internal standards.

Working Hours & Environment:

• Rotating shifts between 9 AM and 10 PM, 8 hours per shift, seven days a week.
• On-site at Outcess Lagos office with provided laptop and high-speed internet.

Compensation & Benefits

• Salary: N100,000 net/month
• Performance Bonus: N20,000 net/month (based on KPIs)
• Benefits: Health plan, pension contributions, and career progression opportunities

Application Closing Date
25th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job Title as the subject of the mail.