Customer Support Representative at AnneMarthas Global Services Limited

Lagos

Hiring1

Company Info

Mid sized business

1 to 50 Employees

AnneMarthas Global Services Limited is a Human Resources recruitment, outsourcing, management and advisory company located in Lagos, Nigeria.

AnneMarthas Global Services Limited is a Human Resources recruitment, outsourcing, management and advisory company located in Lagos, Nigeria. With a growing reputation for being the all round HR management strategic partner for new and existing companies.

Job Title: Customer Support Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

  • The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via the company’scustomer support telephone lines, establishing and managing customer relationships.

Key Duties/Responsibilities

  • Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
  • Document and report all call information according to standard operating procedure.
  • Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
  • Follow up with customer calls where necessary.
  • Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Requirements

  • Minimum of HND/BSC in Mass Communication or related field.
  • 1- 2 years of experience as a call center or customer service agent.
  • Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
  • Energetic, highly self-motivated, and able to work efficiently and productively.

Salary

  • N70,000 Gross + N30,000 Bonus, which improves after confirmation in 3 months, including a monthly transport stipend.

Application Closing Date
7th July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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