Company Info
Mid sized business
1 to 50 Employees
AnneMarthas Global Services Limited is a Human Resources recruitment, outsourcing, management and advisory company located in Lagos, Nigeria.
AnneMarthas Global Services Limited is a Human Resources recruitment, outsourcing, management and advisory company located in Lagos, Nigeria. With a growing reputation for being the all round HR management strategic partner for new and existing companies.
Job Title: Customer Support Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via the company’scustomer support telephone lines, establishing and managing customer relationships.
Key Duties/Responsibilities
- Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.
Requirements
- Minimum of HND/BSC in Mass Communication or related field.
- 1- 2 years of experience as a call center or customer service agent.
- Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated, and able to work efficiently and productively.
Salary
- N70,000 Gross + N30,000 Bonus, which improves after confirmation in 3 months, including a monthly transport stipend.
Application Closing Date
7th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.