Customer Support Representative at Eco Home Solutions Limited

Eco Home Solutions Limited is a leading provider of high-quality, innovative, and sustainable home furnishing products and services. Established in 2014, with its headquarters in China, the company operates independently through a dedicated professional team based in Guangzhou.

Job Title: Customer Support Representative

Location: Abuja (FCT)

Employment Type: Full-time

Job Description

• Eco Homes Solutions Limited is looking for a Customer Support Representative to provide excellent customer service and ensure a smooth customer experience.
• The ideal candidate will handle inquiries, resolve complaints, and assist customers with information about our home furnishing products, including solar energy solutions, doors, windows, and wall decor panels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints professionally and efficiently.
• Maintain detailed records of customer interactions and feedback.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to ensure customer needs are met.
• Assist with order processing, tracking, and after-sales support.

Requirements

• Minimum of a Bachelor’s Degree or relevant Diploma in Customer Service, Business, or a related field.
• Proven experience in customer support, preferably in home furnishing products (e.g., solar energy, doors, windows, and wall decor panels).
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.).
• A customer-focused attitude with excellent interpersonal skills.
• Residence in Asokoro or its environs is an added advantage.

Salary

• N100,000 – N150,000 Monthly.

Application Closing Date
4th April, 2025.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Customer Support” as the subject of the email.