Customer Support Representative at LemFi

LemFi, a company participating in the Y Combinator (YC) Summer 2021 batch, is focused on building a neobank specifically catering to the African diaspora residing in North America and Europe. Their primary offering is a multi-currency account designed to meet the diverse banking needs of users within this demographic. With LemFi, customers can conveniently hold, send, and receive money from Africa in any currency, facilitating both personal and business banking transactions. By providing this specialized neobanking solution, LemFi aims to empower the African diaspora and bridge financial gaps between continents, enabling seamless and efficient cross-border banking experiences.

Title: Customer Support Representative

Location: Lagos (Remote)

Job type: Full-time

Job Description

• We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
• This is a full-time, 100% remote position. Team members must be available to work (40 hours per week) on a 24 hours rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.

Responsibilities
You will:

• Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
• Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
• Interact with other team members to improve service quality
• Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
• Proactively spot different patterns that affect customers’ experience and suggest the possible changes to carry out.

Qualifications

• A Bachelor’s Degree in Marketing, Communications, Business Management, or in a related field preferred.
• 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
• Preferred experience working in Fintech or Financial Services
• Experience using Google Apps for business, and CRM software
• Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online