Company Info
Smash Technology is a tech group of companies focused on employing technology to serve its clients locally and globally.
Smash Technology is a tech group of companies focused on employing technology to serve its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others.
Job Title: Customer Support (Sales) Officer
Location: Gwarinpa – Abuja/Ikeja – Lagos
Employment Type: Full-time
Responsibilities
Client Interaction & Experience:
- Serve as the first point of contact for clients across all platforms, including phone calls, CRM, WhatsApp, email, and social media.
- Handle all client inquiries, complaints, and feedback professionally and efficiently.
- Provide accurate, timely, and helpful information on all company services and products.
- Follow up on all client requests and unresolved issues to ensure complete resolution and satisfaction.
- Maintain detailed and up-to-date documentation of all client interactions using the company’s CRM tools.
- Uphold the company’s customer service standards by delivering a consistent and professional client experience that aligns with the brand’s values.
- Promptly escalate unresolved or technical issues to the appropriate departments.
- Adhere strictly to company policies, procedures, dress codes, and ethical standards.
Sales & Conversion:
- Take full ownership of every lead passed from the Customer Service team and convert them into paying clients — this is your primary responsibility.
- Engage prospects promptly after referral via CRM, email, or direct transfer. Timely response is critical to conversion.
- Conduct client needs assessments, product presentations, and virtual/in-office demos tailored to client pain points.
- Confidently explain all Smash Technology brands and offerings, answer client questions, and recommend the most suitable service or package based on individual client needs.
- Handle objections professionally, follow up consistently, and maintain communication until the lead is either closed or disqualified.
- Maintain a clean and organized CRM pipeline by logging all lead interactions, conversion progress, follow-ups, and outcomes with 100% accuracy.
- Work hand-in-hand with the Customer Service Officers to clarify client needs, share feedback, and align on next steps for conversion and onboarding.
- Coordinate with the onboarding and operations teams to ensure a smooth and timely transition of closed clients.
- Identify opportunities for upselling and cross-selling additional products or services.
- Meet or exceed weekly, monthly, and quarterly sales targets and conversion KPIs set by management.
- Provide detailed weekly sales reports, conversion summaries, and forecasts to the Business Development Manager or other designated supervisors.
- Track and respond to customer feedback, contributing insights to improve product offerings and refine sales strategy.
- Stay updated on competitor offerings, market trends, and client behavior to sharpen pitch strategies and increase success rates.
- Collaborate with Marketing and Business Development teams on aligning sales activities with campaigns and promotions.
Requirements
- Interested candidates should possess a Bachelor’s Degree
- Minimum of 3 years’ experience in a sales or customer-facing role.
- Proven ability to manage a sales pipeline and close deals consistently.
- Excellent verbal and written communication skills.
- Strong product presentation and client engagement skills.
- Proficient in CRM systems, email etiquette, and digital sales tools.
- Strong collaboration mindset with internal teams.
- Goal-driven, self-motivated, and adaptable under pressure.
Salary
- N150,000 – N180,000 monthly.
Application Closing Date
20th July, 2025.
How to Apply: Interested and qualified candidates should send their cover letter and resume to: [email protected] using the Job Title as the subject of the mail (Customer support (sales) officer – Abuja or Lagos).
