Company Info
At Drawbridge we offer a proactive response to the constantly evolving human resource market. Because your organisation is unique, we take the time to learn your business, listen to your needs and then offer a strategic approach that is tailor made to suit your needs. Our philosophy maintains that if you get your staffing right, effectively manage your human resource and make your people a priority, your organisation will effortlessly reach its goals and objectives!. Your people are your most important resource and at DRAWBRIDGE, we believe that an organisation is only as good as its people.
Title: Customer Support Specialist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and Skills
- B.Sc Degree in Information Technology or relevant diploma
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases.
Salary
N70,000 – N150,000 / Month.
Deadline: 20th March, 2023.
How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.