Company Info
Wakafoods Express Limited is an innovative food ordering and delivery platform that connects customers to their favorite meals from a wide variety of vendors — from fast food and street food to home-cooked meals, wine stores, and confectioneries. Our goal is to provide a seamless food delivery experience for both vendors and customers, creating convenience, variety, and affordability at the tap of a button. We are passionate about reshaping how people access food in Nigeria, and we are growing fast!
Wakafoods Express Limited is an innovative food ordering and delivery platform that connects customers to their favorite meals from a wide variety of vendors — from fast food and street food to home-cooked meals, wine stores, and confectioneries. Our goal is to provide a seamless food delivery experience for both vendors and customers, creating convenience, variety, and affordability at the tap of a button. We are passionate about reshaping how people access food in Nigeria, and we are growing fast!
We are recruiting to fill the position below:
Job Title: Customer Support Staff
Location: Abuja (FCT)
Employment Type: Full-time
Summary
- As a Customer Support Staff at Wakafoods, you will be the first point of contact for our customers, vendors, and riders.
- Your role is essential in ensuring a smooth and satisfying experience for all users on the Wakafoods platform.
Key Responsibilities
- Handle inbound and outbound customer, vendor, and rider inquiries via phone, chat, email, and social platforms.
- Provide real-time assistance and resolve issues such as order tracking, payment confirmation, and delivery concerns.
- Act as a bridge between customers, vendors, and riders to ensure smooth communication.
- Manage customer complaints with empathy, professionalism, and efficiency.
- Ensure proper documentation of issues and resolutions on internal systems.
- Monitor order flows on the Admin Dashboard and proactively resolve delivery delays or failed orders.
- Escalate technical and unresolved issues to relevant departments.
- Stay informed about all platform features, promotions, and updates to assist users accurately.
- Assist new users in navigating the app and website during onboarding.
- Promote Wakafoods’ customer loyalty programs, discount offerings, and payment solutions when interacting with customers.
- Contribute to team efforts aimed at achieving user satisfaction and retention.
Requirements
- Minimum of an HND or Bachelor’s Degree in any relevant field.
- 1-2 years of experience in customer service or a similar role (experience in the food delivery industry is a plus).
- Excellent communication skills (spoken and written English).
- Strong interpersonal and problem-solving skills.
- Ability to work under pressure and in a fast-paced environment.
- Tech-savvy and comfortable using customer service tools, CRM systems, and apps.
- Ability to multi-task and manage time effectively.
- A friendly, helpful, and patient attitude.
- Willingness to work in shifts, including weekends.
- A certificate in Customer Service and other related fields will be an added advantage.
What We Offer
- Competitive salary: N100,000 – N200,000 per month.
- Opportunity to grow in a fast-expanding tech startup.
- On-the-job training to fully understand the Wakafoods platform.
- A supportive, fun, and collaborative work environment.
- Performance-based bonuses.
- A chance to be part of a mission to revolutionize food delivery in Nigeria.
Application Closing Date
30th April, 2025.
How to Apply
Interested and qualified candidates should send their CVs and Cover Letter to: [email protected] using “Application for Customer Support Staff Position” as the subject of the mail.
Note: Be part of a company that’s redefining food delivery in Nigeria and beyond, Join Wakafoods Today!
