Data Analyst – NYSC Intern at Outcess Solutions Nigeria Limited

Opebi, Ikeja, Lagos

Company Info

Mid sized business

1 to 50 Employees

Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is a fully integrated company specializing in customer engagement and business process outsourcing. Our expertise lies in providing cutting-edge digital solutions that enhance and maximize the efficiency and performance of individuals, teams, and organizations.

Title: Data Analyst – NYSC Intern

Location: Opebi, Ikeja, Lagos

Employment Type: NYSC


  • Prepare daily reports, both internal and external
  • Prepare Contact Centre performance reports by collecting, analyzing and summarizing
  • data and trends while sharing data with Call Centre Operations.
  • Generation of real-time and historical reports to monitor various parameters so as to
  • ascertain service level achievement and monitor company growth, daily, weekly,
  • monthly and quarterly business review reporting and presentations.
  • Performance, Project, training/learning, leave and Team management.
  • Develop and manage employee database.
  • Perform other special projects as may be assigned by the Head of MIS.


  • OND / HND / Bachelor’s Degree in Computer science / Data analysis or other related fields.
  • Not more than 34 years of age
  • 1 – 3 years of work experience
  • Relevant experience in Customer Service is an advantage.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • Must be currently serving in Lagos Mainland.

Deadline: 30th September, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

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