Deputy Test Centre Administrator at IDP Education Limited

IDP Education Limited is the world’s largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country.

Job Title: Deputy Test Centre Administrator

Job ID:  3450

Location: Abuja and Benin, Edo

Employment Type: Full-time

Role Purpose

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key Accountabilities
Customer Service:

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
• Develop Cooperative relationships with IELTS Test Administrators in the designated region.

Business Administration:

• Plan all aspects of IELTS testing in the designated region.
• Manage budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
• Provide regular management and financial reports on testing as required.
• Statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.
• Continually monitor test day availability and capacity to ensure centres meet current demand.

Test Administration Quality and Integrity:

• Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the implementation of IELTS policies.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Draft contracts for various IELTS business aspects as required.
• Monitor all current contracts to ensure terms are adhered to.
• Process all invoices in a timely manner.

Operations Management:

• Oversee management of the tests conducted in the applicable test centre.
• Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
• Manage test centre Examiners, including recruitment, training and certification within the PSN guidelines.
• Ensure financial reporting and invoicing is conducted accurately and on time.
• Manage the regular Clerical Marker monitoring program and the production of reports as required.
• Supervise the Enquiry on Results appeals system.
• Supervise the Verification Service for stakeholders.
• Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.

Client Management:

• Assist in stakeholder management to maintain stakeholder satisfaction and integrity of the test.
• Build and maintain a good working relationship with stakeholders, both internal and external, ensuring that all business outcomes are satisfactorily met.

Required Experience

• Bachelor’s Degree or equivalent qualification.
• Fluency in spoken and written English.
• Proficient user of the Microsoft Office suite.
• Demonstrated ability to plan, organize, prioritize, and execute multiple tasks efficiently and professionally within defined objectives.
• Strong written and verbal communication skills.
• Solid analytical, research, and problem-solving abilities.
• Experience in client management.
• Strong administrative and sound financial skills.
• Ability to communicate effectively across diverse cultures and organizational levels.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online