Company Info
Large organization
200 + Employees
Airtel Limited
Airtel Limited is a significant worldwide telecommunications firm with operations in 20 Asian and African countries. With its headquarters in New Delhi, India, the firm is one of the top five mobile service providers in the world in terms of users.
Title: Dispute Resolution Officer-Smartcash PSB Airtel
Location: Lagos
Job Purpose
- To handle all chargeback transactions raised against SmartCash PSB on the different switching platforms.
Key Responsibilities
- Extract chargeback reports from available portals and effectively resolve all claims in an accurate and timely manner.
- Review and accurately respond to communications received from settlement bank and/or the switch to identify if there are any variations with items logged in the portals.
- Engage Technology team to correct any identified issues on chargeback system/reports.
- Develop reports and analysis to support metric tracking statistics to management as requested to advise as to the status, volume, and potential chargeback exposures (if any).
- Processing of chargebacks to resolve valid submissions, authorized deductions and adjusting entries.
- Analyze and validate all chargeback disputes going into pre-authorization as notified by the Switching Company or Arbitrator.
- Timely engagement with all merchants and agents to obtain any pre-authorization evidence to avoid any financial exposures during chargeback dispute resolution.
- Identify and notify to the Team Lead or Head of Operations on any suspicious activity related to chargeback process.
- Confirm all debits passed on the Acquirer (Smart Cash PSB) by the switching company or settlement bank. This should include complete validation of all entries passed in the account.
- Perform other related duties as assigned by Line Supervisor/Manager.
Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:
- Bachelor’s degree or HND in Banking & Finance, Accounting or Finance.
Work Experience
- Over 5 years working experience in the Fintech or banking industry, fully integrated in all aspects of chargeback process.
- Experience on settlement and daily reconciliation process will be an added advantage.
Skills and Competencies
- Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.
- Excellent communication and organizational skills.
- Ability to pay attention to details.
- A general knowledge of accounting principles.
Deadline: Not Stated
How to Apply: Interested candidates should Click Here to apply online.