Disruption Senior Associate at PricewaterhouseCooper (PwC)

PricewaterhouseCoopers (PwC) Nigeria has been an active participant in the Nigerian business landscape since 1953, tracing its origins to the amalgamation of Coopers & Lybrand and Price Waterhouse. As one of the preeminent professional services firms, we maintain a significant presence across the nation, boasting offices in Lagos, Abuja, and Port Harcourt. With a workforce exceeding 1000 employees and 31 resident partners, we consistently uphold our commitment to delivering exceptional services to our clients.

Title: Disruption Senior Associate

Job Requisition ID: 468215WD

Location: Lagos

Job type: Full time

Line of Service: Internal Firm Services
Specialism: IFS – Network Management
Management Level: Senior Associate

Job Description & Summary

• A career in our Innovation Development practice, within Innovation services, will provide you with the opportunity to help our clients’ redesign, redefine, and redeploy their assurance and/or tax departments to be a strategic asset across the enterprise.
• You’ll focus on assisting clients as they incorporate increased automation, machine learning, data & analytics, Open Source technologies into their processes to deliver better quality output and contribute more strategically to organisational decision making.
• Our team helps our clients create a guided path to innovation by developing the right methods that generate insight based ideas, and to select, produce and commercialise the most valuable and viable results.
• You’ll focus on software driven innovation strategy, software technology diligence, operating model design, software product planning and management, and software architecture and cloud strategy.

Client Engagement and Analysis:

• Collaborate with clients to understand their unique challenges, goals, and customer experience objectives.
• Analyze customer feedback, behavior data, and industry trends to uncover insights and improvement opportunities.
• Experience in human-centric, customer-focused design, including persona development, journey mapping, and UI/UX design

Innovation Strategy:

• Contribute to crafting innovative strategies that align with clients’ business objectives and drive growth.
• Stay updated on emerging technologies and trends that can enhance clients & offerings.

Ideation and Solution Design:

• Facilitate ideation workshops to generate creative ideas and solutions tailored to clients & needs.
• Work with cross-functional teams to design and prototype innovative products and services.
• Experience in scoping, designing and executing initiatives across digital channels to augment self-service capabilities, drive customer adoption, and reduce operational costs

Project Management:

• Lead innovation and CX projects from concept to implementation, ensuring milestones are met and objectives are achieved.
• Collaborate with internal stakeholders to ensure successful project execution.

Communication and Collaboration:

• Effectively communicate insights, recommendations, and project progress to senior management and cross-functional teams.
• Foster a collaborative environment that encourages idea sharing and cross-departmental cooperation.

Requirements

• Bachelor’s Degree in Business, Marketing, Design, or a related field. Masters degree is a plus.
• 3-5 years proven experience in innovation, customer experience, or related consulting roles.
• Strong passion for innovation, design thinking, and customer-centricity.
• Proficiency in data analysis and deriving actionable insights.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Creative mindset with the ability to think critically and solve complex problems.
• Excellent project management skills, including the ability to manage multiple tasks and deadlines.
• Exceptional interpersonal and communication skills, both written and verbal.
• Familiarity with CX tools and methodologies is advantageous.
• Adaptability and willingness to work in a fast-paced consulting environment.

Deadline: 24th August, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online