Driver Experience Officer at Max Drive

Max Drive – We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

Job Title: Driver Experience Officer

Location: Lagos

Job type: Contract

Job Description

• We seek a dedicated and empathetic Driver Experience Officer to enhance the experience of our Champions (drivers) by building strong relationships, resolving issues proactively, and ensuring seamless operational support.
• The ideal candidate will be a problem-solver with excellent communication skills, capable of acting as a trusted liaison between drivers and internal teams.
• You will play a key role in ensuring our drivers feel supported, heard, and valued.

What will you do:

• Build strong, positive relationships with drivers to foster trust and long-term engagement.
• Ensure driver satisfaction through timely issue resolution and consistent communication.
• Proactively identify and address concerns before they escalate into formal complaints.
• Provide ongoing support beyond problem-solving, including:
  • Clarifying operational policies and procedures
  • Offering performance guidance
  • Advocating for driver needs within the organization
• Work cross-functionally with technical and maintenance teams to deliver smooth and efficient operational support to drivers.
• Monitor and track driver feedback, concerns, and support outcomes using appropriate tools (e.g., CRM systems).
• Escalate recurring or systemic issues to relevant internal teams for resolution and improvement.
• Contribute to initiatives that improve the overall driver experience.

Requirements

• Experience: Minimum of 2 years in customer support, partner engagement, or field operations. Experience in the telecoms, logistics, or e-commerce industries is highly preferred.
• Education: Minimum of Higher National Diploma (HND) in any relevant field.
• Certification: Not required, but relevant customer service or operations training is an advantage.
• Skills & Competencies:
  • Strong interpersonal and communication skills
  • Ability to anticipate and resolve problems quickly and effectively
  • Detail-oriented with strong organizational skills
  • Tech-savvy and comfortable using support or ticketing systems
  • A team player with the ability to collaborate across departments

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online