Ecosystem Coordinator at Tiko

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa – Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Job Title: Ecosystem Coordinator

Location: Kano (Remote)

Employment type: Full-time

Department: Operation

The Job

• The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have.
• You and your team will also visit ecosystems across the country to do regular in-person checkups with actors.
• We are looking for an Ecosystem Coordinator based in Kano, Nigeria.

Responsibilities
You’ll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You’ll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors

Requirements

• A Degree or relevant working experience in a similar field with 2-3 years of working experience in a similar area.
• You are currently based in Kano, Nigeria (mandatory)
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• Salesforce experience is a plus.
• You are approachable and work well in a team.

About you

• You are tech-savvy and proficient in mobile, messaging and the use of applications.
• You have brilliant interpersonal skills and can work well in a team.
• You’re a problem solver who has the ability to innovate and improve the way that work is done.

The Rewards
In addition to your monthly salary, we offer you:

• A personal development budget.
• Unlimited holidays, if you can make it work with your team, you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online