Executive – Shop Operations (Customer Care Service Executive) at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings: Recruitment and Selection, Outsourcing and Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

Job Title: Executive – Shop Operations (Customer Care Service Executive)

Locations: Maitama & Wuse, Abuja (FCT)

Employment Type: Full-time

Job Summary

• We are seeking a proactive and customer-focused Executive – Shop Operations to oversee daily shop activities, ensure efficient customer service, and maintain business standards.
• The ideal candidate will be responsible for handling customer interactions, stock and cash management, and driving overall operational excellence.

Key Responsibilities
Customer Interaction & Service Excellence:

• Serve as the first point of contact for customers and ensure a positive shopping experience.
• Address customer queries, requests, and concerns promptly, documenting and reporting them to management.
• Maintain professional and cordial relations with customers to enhance business growth.
• Exemplify excellent customer service through actions and initiatives.
• Encourage a customer-centric culture within the team and ensure Customer Delight.

Shop Operations & Compliance:

• Oversee stock and cash management at the shop to ensure accuracy and security.
• Maintain shop premises and ensure service standards are not compromised.
• Coordinate and implement solutions for operational issues affecting the shop.
• Ensure all business processes and procedures are strictly followed.

Reporting & Performance Monitoring:

• Prepare and submit Daily Operational Reports on time.
• Track shop performance and suggest improvements to enhance efficiency.
• Share best practices and improvisations with management for company-wide replication.

Team Collaboration & Leadership:

• Motivate and guide colleagues to contribute towards an outstanding customer experience.
• Work closely with different departments to resolve escalated customer issues.

Qualifications & Experience

• Education: Graduate / Post Graduate
• Experience: 1 – 2 years of experience in a similar role.

Application Closing Date
17th February, 2025.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.