Company Info
Large organization
101 to 150 Employees
GIG Mobility
GIG Mobility is a technology-driven firm that uses physical and digital technologies to get you from point A to point B while remaining focused on our larger objective of redefining mobility across Africa, one nation at a time. We believe that mobility should be simple and will go above and above to provide you with this experience.
Title: Experience Officer
Locations: Enugu; Asaba, Delta; Port Harcourt, Rivers; Umuahia, Aba, Abia; Uyo, Akwa Ibom; Owerri, Imo; Uselu, Edo; Awka, Anambra; and Cross River
Employment Type: Full-time
Job Description
- Experience Officers represent the first contact of our company with guests.
Key Responsibilities
- Sell bus ticket at GIGM terminals to walk in guest
- Make and/or change travel reservation for walk in guest using the online booking system
- Create and maintain guest reservation records
- Announce arrival and departure information using the public address system
- Assist in guest luggage check in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Resolve service problem by clarifying the guest complaint via phone, email and in person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare and payment
- Promote the online booking, app downloads and other products and services of the company to customers.
Education and Work Experience
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (2) years of cognate experience in Customer Service / Care.
Skills and Competencies:
- Excellent Customer Service
- Effective Written and Verbal Communication
- Computer Literacy
- Exceptional time management.
- Problem-Solving Skills
- Neat and Professional Appearance
- Outstanding interpersonal skills.
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title and location as the subject of the mail. For example: “Experience Officer_ Enugu”.