Company Info
GIG Mobility, formerly known as God is Good Motors, wasfounded in 1998 by Edwin and Stella Ajaere as a bus service provider in Nigeria.
GIG Mobility, formerly known as God is Good Motors, wasfounded in 1998 by Edwin and Stella Ajaere as a bus service provider in Nigeria. The company has since evolved into a technology-driven mobility company, expanding its operations to Ghana.
Job Title: Experience Officer
Location: Jibowu Terminal & Iyana Ipaja Terminal – Lagos
Key Responsibilities
- Sell bus ticket at GIGM terminals to walk in guest
- Make and/or change travel reservation for walk in guest using the online booking system
- Create and maintain guest reservation records
- Resolve service problem by clarifying the guest complaint via phone, email and in person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare and payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows. • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers
Requirements
- Interested candidates should possess a Bachelor’s Degree with relevant work experience.
Application Closing Date
31st July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.
