Company Info
GIG Mobility, formerly known as God is Good Motors (GIGM), wasfounded in 1998 by Edwin and Stella Ajaere to provide bus transportation services across Nigerian cities.
GIG Mobility, formerly known as God is Good Motors (GIGM), wasfounded in 1998 by Edwin and Stella Ajaere to provide bus transportation services across Nigerian cities. The company later evolved into a technology-driven mobility company, driven by Chidi Ajaere, the son of the founders.GIGM now offers a range of services including bus travel, logistics, and other technology-powered solutions.
Job Title: Experience Officer
Location: Ajah Terminal/Madalla Terminal/Iyana Ipaja Terminal/Umuahia Terminal – Lagos
Employment Type: Full-time
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-in guest
- Make and/or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying the guest complaint via phone, email, and in person
- Forward booking/travelling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare, &payment
- Announce arrival and departure information using the public address system
- Assisting guest luggage check-in • Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, app downloads and other products and services ofthe company to customers
- Duties may be reasonably modified at the company’s discretion.
Application Closing Date
26th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.