Company Info
Large organization
200 + Employees
GIG Mobility, then God is Good Motors, wasfounded by the enterprising couple Edwin and Stella Ajaere in 1998to provide bus services across Nigerian cities.
GIG Mobility, then God is Good Motors, wasfounded by the enterprising couple Edwin and Stella Ajaere in 1998to provide bus services across Nigerian cities. Their son, Chidi Ajaere, took over administration of the company which led to a reinvention of the business in 2010. The company has over 30 terminals across Nigeria and Ghana.
Job Title: Experience Officer (Cele Terminal)
Location: Lagos
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-in guest.
- Make and/or change travel reservations for walk-in guests using the online booking system.
- Create and maintain guest reservation records.
- Resolve service problems by clarifying the guest complaint via phone, email, and in person.
- Forward booking/traveling reschedule request to the concerned unit.
- Serve guests by providing service information related to traveling schedule, fare, & payment • Announce arrival and departure information using the public address system.
- Assist in guest luggage check-in.
- Ensure customer complaints & emergency concerns are escalated to the appropriate quarters.
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
- Kindly note that your duties may be reasonably modified at the company’s discretion.
Application Closing Date
15th April, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
