Experienced Front Office Personnel at Hotel Capitol

Hotel Capitol is a stylish and contemporary hotel that provides not only luxury but also comfort. The three-star hotel is conveniently positioned in the center of Omole Phase 1, making it easily accessible to other sections of the mainland and the city of Lagos as a whole via good road networks. The hotel’s 32 rooms include elegantly decorated deluxe executive and super executive rooms, as well as one- and two-bedroom luxury suites.

Title: Experienced Front Office Personnel

Location: Ojodu-Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements

• Candidates should possess a minimum of ND / NCE / HND qualification.
• Candidates should reside within Ojodu, Ikeja, Agege, Ogba axis

Deadline: 19th October, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.