FairMoney Latest Vacancies

Company Info

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

1). Fraud Officer

Location: Lagos

Employment Type: Full-time

Job Summary

  • The Fraud Officer will be involved in all activities relating to the client fraud complaint resolution process.
  • The officer will receive fraud complaints from various platforms (Fresh Desk, Email, Regulators, LEAs, Consumer Protection Agency, or any other avenue), log this complaint in the relevant register, analyze the complaint, and provide feedback to the relevant quarters.
  • The officer will be involved in conducting investigations, preparing investigation reports, understanding the money recall and fund repatriation process, and be willing to interact with all relevant stakeholders involved in fraud complaint resolution (Banks, OFI, Fintechs, LEAs, Customer Service, Regulators, etc.)
  • The officer will also be involved in preparing regulatory returns and BVN watch-listing, as well as any other activities as may be deemed fit by the Fraud Manager, including and not limited to transaction monitoring activities

Roles and Responsibilities

  • Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
  • Conduct detailed investigations into all reported fraud-related cases and provide the needed feedback to the client, stating the facts behind the case and the Root cause of the event.
  • Review all fraud alerts triggered by the system regarding Banking and Lending rule set, contact the relevant client to confirm if these transactions were initiated by the client, and take the necessary decision to either stop or pass such transactions.
  • Work with the CS Team to treat fraud complaints during weekends and public holidays.
  • Involved in the rendition of fraud and forgery returns to CBN, NIBSS, FITC & NDIC.
  • Involved in the preparation of BVN watch-listing in respect of established fraudulent FairMoney clients.
  • Where there is a need for an investigation report to be prepared for consumption by the LEAs or the regulators, prepare such a report and send it to the Fraud Manager for review and adoption.
  • Treatment of fraudulent inflows into FairMoney clients’ accounts. Review the customer statement for any salvaged amount, contact our client via phone to explain the source of the reported inflow, and provide any amount salvaged to the requesting Bank alongside the client’s BVN. Ensure clients’ accounts are placed on lien to the tune of the reported amount.
  • Treatment of reported fraudulent outflows from FairMoney clients’ accounts by establishing the amount and date of the transaction and communicating this to the beneficiary bank for recovery purposes.
  • Treatment of inbound erroneous inflows by placing a lien to the tune of the reported amount on the FairMoney clients’ accounts, contacting the client to explain the source of the erroneous transfer, and providing feedback to the complainant to close out the incident.
  • For reported Outbound Erroneous transfers, communicate this to the beneficiary Bank and request for salvaged amount. Officer to ensure that the outcome of the mail request is timely communicated to the complaining client.
  • Review all inbound and outbound Business Gone Bad complaints and advise the complainant to report the matter to the Law Enforcement Agency for further investigations and possible recovery of funds.
  • Review all lending frauds to establish a point of compromise by the client. Trace where the loan proceeds were transferred to and communicate these details to the client. Also, provide feedback to the client on why the Bank is not liable and why the loan liabilities have to be settled.

Requirements

  • Bachelor’s Degree in Accounting, Finance, or a related field is required.
  • 3+ years experience in Fraud Desk, Customer Service, or Dispute Resolution Team.
  • Excellent verbal and written communication skills.
  • Data analytical skills.
  • Basic understanding of laws related to fraud.
  • Basic understanding of human behavior and performance.
  • Working knowledge of equipment, policies, procedures, and strategies needed to support investigative operations.
  • Ability to identify discrepancies and problems.
  • Analytical and dispute resolution mindset.
  • Ability to multi-task and function under pressure with little or no supervision.
  • Proficient in Microsoft Office Suite or related software programs.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development.

Application Closing Date
Not Specified.

Recruitment Process

  • A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
  • Takeaway assignment to be done at home.
  • Technical interview with the Hiring Manager for 45-60 minutes.
  • Interview with the Head of Risk for 45 minutes.

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2). Senior Product Designer

Location: Lagos
Job type: Full time

Roles and Responsibilities

  • You have strong expertise working as a product designer along with other functional competencies like information architecture, layout, visual hierarchy, journey models, and more.
  • You have the ability to document user experience and interactivity through wireframes, flowcharts, screenshots, rapid prototypes, and visual design.
  • You have experience working with product management, engineering, and research and can drive ideas to production.
  • You are obsessed with user experience, understand what matters for the user and work towards delivering the same.
  • You understand how to leverage data (qualitative and quantitative) and can influence product management and engineering to improve the user experience.
  • You have worked in a fast-paced environment before and are not afraid to get your hands dirty when needed.

Requirements

  • You have 5+ years in designing consumer-facing products.
  • Prior experience building mobile-first neo bank and/or Fintech products lending, savings, payments, investments, insurance & remittance) is a plus
  • Experience working in a cross-cultural and international environment, alongside all levels of stakeholders
  • Expertise in design tools such as Adobe Suite, Figma, and Sketch.
  • Experience in using online user research tools like Useberry.
  • Familiarity with motion design tools is a plus.

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Pension Plan
  • Work From Home
  • Training & Development

Application Closing Date
Not Specified.

Recruitment Process

  • Screening round with the HR team
  • Portfolio assessment and introductions with a member of the Design team.
  • Live case study round – Solving a complex problem with the Head of Design

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3). Head of Capital Markets

Location: Lagos
Employment Type: Full-time

Description

  • The Capital Markets team at FairMoney is responsible for raising local currency debt to finance the Company’s growth in the loan book. The team has raised over $60 million over the last 2 years by creating innovative debt products and opening access to the Nigeria debt capital markets.
  • As Head of the Capital markets team, we expect you to come brimming with creative ideas yet have the steady hands to run a debt capital raise process end-to-end. You would be hungry to leverage your existing experience to grow, build relevant relationships, and drive the big debt fundraising ambitions of FairMoney.
  • You will also support other related Corporate development projects such as acquisitions and equity raises, responsibility for managing liquidity and capital risk within the Fairmoney group as well as the optimization of assets and liabilities within the Group.

Responsibilities
As a Head of Capital Markets at FairMoney, you will be responsible for mainly, but not limited to:

  • Lead the development & execution of Capital raising strategy and participate in capital raising activities.
  • Develop and manage a pipeline of investors.
  • Manage the relationship with professional parties i.e. Solicitors, Financial advisers/Arrangers, Trustees, etc.
  • Review or prepare transaction documents.
  • Develop innovative funding structures for the company.
  • Conduct periodic competitive analyses and maintain a comprehensive view of capital market industry performance.
  • Support other corporate projects as may be required by the management.
  • Manage the Asset / Liability mismatch.
  • Reduce the Cost of Lending.
  • Optimise return on cash balances.
  • Forecast both short-term and long-term liquidity needs.
  • Determine the optimal funding mix.

Requirements

  • B.Sc in any related field. An MSc, MBA, or relevant certification is an advantage.
  • 12+ years experience in Investment Banking/Corporate Finance in a reputable Investment Bank or Consulting firm.
  • Strong knowledge of the Nigerian Debt Capital Markets.
  • Ability to lead end-to-end execution of Debt Capital raising.
  • Sound analytical and presentation skills.
  • Robust financial modeling and excel skills.
  • Strong industry and HNI network.
  • Excellent Project management skills.
  • Knowledgeable about Capital Markets, the Economy, and general financial markets.
  • Treasury management experience.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

Recruitment Process

  • A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
  • Technical interview with Henry Obiekea (MD – Lending, Nigeria) for 45-60 minutes.
  • Technical Interview with Yaw Mante (Head of Finance) for 45-60 minutes.
  • Bar raiser interview with Laurin Hainy (CEO – FairMoney) for 45-60 minutes.

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    March 24, 2024