Fashion Customer Representative at Amani Advisory Limited

Amani Advisory Limited – Our client, a vibrant Fashion house specializing in designing and creating luxury custom dresses, is recruiting to fill the position below:

Job Title: Fashion Customer Representative

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

• As a Fashion Customer Representative, you are the face and voice of the brand.
• You will provide premium customer service, assist clients with styling and purchase decisions.
• This role blends fashion knowledge, sales expertise, and a passion for delivering exceptional service.

Responsibilities

• Greet and assist walk-in customers, providing personalized styling advice based on their needs.
• Drive in-store sales through expert product knowledge and confident selling.
• Maintain a clean, organized, and visually appealing store environment.
• Assist with fittings, fabric explanations, and product recommendations.
• Respond promptly and professionally to Instagram, WhatsApp, email, and website chat inquiries.
• Guide online clients through styling, sizing, and ordering.
• Follow up on customer orders, complaints, exchanges, and requests.
• Meet or exceed weekly and monthly sales targets.
• Process payments and handle POS operations.
• Keep track of customer preferences, purchases, and feedback for CRM purposes.
• Develop relationships with VIP and repeat customers.
• Maintain a database of client profiles, important dates, and style preferences.
• Encourage return visits through clienteling, follow-ups, and personalized service.
• Stay updated on current collections, fabrics, sizing, and brand story.
• Communicate the company’s values, craftsmanship, and design inspiration confidently.

Person Specification

• 1 – 3 year’s experience in retail fashion or luxury sales.
• Strong communication and interpersonal skills.
• Passion for fashion, especially menswear and minimalist style.
• Friendly, proactive, and professional attitude.
• Ability to multitask and remain calm under pressure.
• Familiarity with POS systems and basic digital tools (Instagram, WhatsApp Business, etc.).

Salary

• N150,000 Monthly.

Application Closing Date
30th April, 2025.

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.