Field Service Representative I at Solar Turbines Incorporated

Solar Turbines Incorporated, headquartered in San Diego, California, is a wholly owned subsidiary of Caterpillar Inc. Solar manufactures the world’s most widely used family of mid-sized industrial gas turbines, ranging from 1 to 23 megawatts. More than 16,000 Solar units are operating in more than 100 countries with more than 3 billion operating hours. Solar is a leading provider of energy solutions, featuring an extensive line of gas turbine-powered compressor sets, mechanical drive packages, and generator sets.

Title: Field Service Representative I

Requisition ID: R0000182018

Location: Port Harcourt, Rivers

Career area: Manufacturing & Supply Chain

Job Purpose 

• This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site preventive maintenance and inspection service work.

Dimensions

• Work is normally performed according to specific, detailed instructions with latitude to act independently increasing with the individual’s professional development.

Nature and Scope

• The FSR I will report directly to the FSS. They must have basic knowledge of methods and experience in the maintenance of all Solar product lines.

Principle Accountabilities

• Understand and comply with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with.
• Participates by attending general safety and toolbox safety meetings and toolbox safety meetings and completing all required safety training including CLMS training courses.
• Ensure customer expectations are met or exceeded.
• Ensure all maintenance activities are carried out in accordance with company policy, manufacture’s recommendations and good practices.
• Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.
• Must be able to proactively recognize electrical/mechanical abnormalalities  and potential safety problems and take appropriate action to prevent a serious safety hazard  from developing and causing damage  to equipment.
• Provide daily reports to the relevant manager on projects or daily work.
• Keep abreast of pending work and personnel required to complete the projects.
• Ensure that necessary parts are available and submit materials requisitions when required.
• Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency.
• Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required.
• Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives.
• Will utilize sound judgment when analyzing problems.
• Solve problems with little or no supervision in a timely and cost effective manner.
• Will be aware of procedures and options for identifying sources of information and technical advice
• Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals.
• Work individually or with assigned FSR’s on the preventive/corrective maintenance.
• Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.
• Monitor maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures.
• Utilize the Work Force Management Process and system to manage work orders.  This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability.
• The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

Qualifications

• The FSR I will have served a recognized apprenticeship or equivalent period of training.
• They will also possess a technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer’s license, Marine Engineers Certificate and will have 0 to 3 years experience in a related industry.
• Higher experience/skill levels may balance lower academic qualifications, and vice versa.
• Experience in an overseas/offshore environment is desirable as is familiarity with rotating equipment and PLC systems.
• This experience may be either Mechanical or Instrument/ Electrical and will show aptitude for a cross-disciplined approach to the job.
• Where regionally required, the FSR I will hold and maintain a offshore medical and survival certificate and/or other training/certifications as needed.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note: Caterpillar is an Equal Opportunity Employer (EEO).