Company Info
Large organization
200 + Employees
Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.
Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
1). Digitization Engineer
Location: Lagos
Employment Type: Full-time
Job Description
- To analyze, design, and implement digital solutions to automate and optimize business processes leveraging technology to transform manual, or inefficient processes into streamlined, automated workflows that enhance productivity, reduce costs, and improve overall efficiency of the Operations group
Responsibilities
Process Analysis and Assessment:
- Conduct detailed analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Work with stakeholders to understand business requirements and objectives related to process optimization and digitization.
Solution Design and Development:
- Design and develop digital solutions to automate and optimize business processes, leveraging technologies such as robotic process automation (RPA), artificial intelligence (AI), business process management (BPM) tools and programming languages such as Python.
- Create detailed process maps, flowcharts, and specifications that outline the proposed digital workflows.
Implementation and Integration:
- Implement digital solutions, ensuring seamless integration with existing systems and processes.
- Collaborate with IT teams to develop and deploy software, tools, and applications that support process digitization efforts.
Testing and Quality Assurance:
- Conduct thorough testing of digital solutions to ensure they meet functional requirements and performance standards.
- Identify and resolve any issues or bugs during the testing phase to ensure the reliability and effectiveness of the implemented solutions.
Training and Support:
- Provide training and support to end-users and stakeholders on new digital processes and tools.
- Develop user guides, training materials, and documentation to facilitate smooth adoption and ongoing use of digitized processes.
Continuous Improvement:
- Monitor and evaluate the performance of digitized processes to identify areas for further improvement and optimization.
- Stay updated with the latest trends and advancements in process automation and digitization technologies.
Project Management:
- Ensure that projects are delivered on time, within scope, and within budget.
- Communicate project status, progress, and challenges to stakeholders and senior management.
Collaboration and Communication:
- Work closely with cross-functional teams, including operations, IT, and business units, to align digitization initiatives with organizational goals.
Compliance and Security:
- Ensure that all digitized processes comply with relevant industry standards, regulations, and data security requirements.
- Implement measures to safeguard digital processes from potential risks and vulnerabilities
Requirements
- BSc or B.Eng. in Computer Science/Business Information Technology however relevant experience/certifications in EFT, Integrations, and Project management is an advantage
- 1 – 3 years
- Basic knowledge of Machine Learning (ML) and Artificial Intelligence (AI) principles.
- Experience with Databases, such as SQL and NoSQL
- Familiarity with process automation tools and technologies such as RPA, BPM, AI, and workflow management systems e.g Mendix.
- Proficiency in programming and scripting languages (e.g., Python, JavaScript, Java) used in process automation.
- Experience with process mapping tools (e.g., Visio, Lucidchart) and BPM software.
- Knowledge of database management, systems integration, and data analytics.
Application Closing Date
Not Specified.
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2). Senior Software Engineer (Backend)
Location: Lagos (Hybrid)
Job Summary
- To drive the efficient & accurate development of the code required to produce the designed software solutions through the supervision and coordination of a team of developers and other stakeholders within the engineering department to ensure that solutions are delivered on time and on specification.
Responsibilities
- Develop software as per the approved specification document, ensuring that solutions are produced in line with timelines stipulated on the project plan
- Support the Lead, Enterprise Software in the development of detailed specifications for solutions to ensure the production of a clear, actionable specification document
- Identify and propose optimizations or enhancements to the processes or tools that are used to develop software within Interswitch to contribute to a culture of continuous improvement and to improve the teams efficiency
- Research and interpret data, trends, and benchmarks relevant to digital products/services design. Provide fault isolation and resolution to limit and address issues promptly.
- Support junior team members to deliver by providing technical guidance and coaching, to ensure that they are able to deliver the required quality
- Ensure that the development environment is stable and raise any issues with the relevant stakeholders in the Technology team to enable the efficient delivery of code and minimise downtime Research and suggest technical developments to improve quality of the website/ portal/software and supporting infrastructure to better meet users’ needs.
- Conduct testing of new products/services to assess against defined features, functionality, and/or impact. Attend all stand-ups and other project-related meetings as per the project plan to report on the progress and any delays and to request assistance if required to ensure the on-time delivery of the project
- Compile and present reports on the progress of the various projects that the team is working on to ensure that the Lead architect and other stakeholders are kept abreast of all initiatives
Education
General Education:
- First Degree in Computer Science or related field
Experience:
General Experience:
- 3 – 5 years of comprehensive experience in software engineering including writing code, application engineering and software architecture.
- Managerial Experience Experience leading a team of developers to deliver results
Application Closing Date
Not Specified.
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3). Merchant Acquiring Executive
Location: Lagos
Job Purpose
- We are seeking a self-starter with strong ownership spirit, customer focused, technical, and analytical ability.
- The Merchant Acquiring Executive will be responsible for holding any or all the strategic pillars of Merchant Onboarding, Terminal Provisioning and Deployment, Technical Operations and Field Operations with the objective of providing the best possible experience in merchant support (Acquired, Co-acquired and PTSP) terminals.
- The ideal candidate will also maintain and nurture relationships with new and existing Merchants/Partners/Banks.
- This individual will interact with the sales and product teams to achieve client expectations and provide recommendations to improve merchant experience. Ideal candidates should be customer centric with strong leadership and business acumen
Key Responsibilities
The ideal candidate must be experienced in not less than three of the four strategic pillars below:
- Manages the overall activities of lead generation, lead conversion and lead processing
- Responsible for Parameter Management (Parameter Generation, Nibss&Kimono Registration, Parameter update/change)
- Merchant profiling on extraswitch, aribiter and related platforms
- Provision of merchant onboarding support and ensuring high conversion rate for generated leads Terminal Provisioning and Deployment
- Manages the process of terminal provisioning (configuration and certification)
- Ensure that 1st level quality assurance (QA1) is performed on all terminals configured and 2nd level quality assurance (QA2) on all terminals certified and provisioned before release to Customers Relations/Bank/Merchant
- Reporting and Maintenance of database of all configured terminals capturing key details; Terminal ID, Merchant Name, Terminal Type & Serial, Application Version, Configuration status etc.
- Ensures configured terminals are despatched and deployed to merchant location within the stipulated SLA Field Operations
- Responsible for field support activities on POS terminals managed by Interswitch (primarily, as Acquired, Co-acquired and PTSP) and secondly, for all of Interswitch POS Business
- Responsible for the overall management of field operations in a particular cluster or region as assigned.
- Responsible for Interfacing with Banks Support teams and external client Support issues relating to POS devices
- Ensures that the agreed SLAs/OLAs with Banks and third –party Vendors (where applicable) are adhered to
- In charge of giving feedback on process improvement initiatives to the product, operations, business, engineering, and service management teams
- Responsible for Monitoring all POS terminals assigned to Interswitch as PTSP to ensure the uptime of the terminals 24/7
- Responsible for logging all customers service calls received via phone calls and emails on CRM
- Carries out 1st level Support: Remote Support, Call Support and 1st and 2nd Level Support
- Provides Advisory services to Banks and merchants during daily support activities
- Conducts training of bank staff and merchants on use of POS applications and support
- Reviews effective utilization of product manuals & training manuals
- Conducts quarterly technical sessions for key merchants, PTSP and banks (when necessary)
- Co-manages the administration and training of BSP (Business Support Partners)
- Prepare weekly activity reports for all managed POS devices to Banks and Team Lead
- Prepare an issue report for critical issues encountered in performing daily activities to the Team Lead.
Technical Operations:
- Responsible for administration and management of TMS systems (PAX Store)
- Database management and reporting
- Bridging the link between the technical team (engineering and products) and the support team
- Provision of post-onboarding support
- Partner relationship management
- Merchant training and service review
Education and Experience Requirements
- Candidates should possess a B.Sc / HND from a reputable tertiary institution
- Minimum professional experience of 2 years in POS support within payments or financial services industry
Competencies:
- Demonstrated experience in POS technical support and/or onboarding, and customer relations management
- Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking)
- Sound understanding of terminal transaction routing and processing
- Verifiable experience in PTSP support
- Good interpersonal and collaborative skills
- Proficiency in MS applications (MS Excel, PowerPoint)
- Experience in using tools like CRM, AX, and JIRA.
- Excellent time management skills
- Energetic, proactive team player, target driven and highly motivated.
- Articulate and professional, enthusiastic attitude and a focus on results are required
- Strong communication skills: ability to reach prospects creatively, position solution/products.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: