Company Info
Large organization
Kuda Bank is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world.
200 + Employees
Kuda Bank is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.
1). Direct Sales Agent
Location: Ikeja, Lagos
Work Mode: Hybrid
Job Description
- As a Direct Sales Agent, you will play a pivotal role in driving Kuda’s growth objectives through proactive sales efforts, effective relationship-building, and unwavering commitment to compliance and customer satisfaction.
Responsibilities
- Prospect and generate leads through cold calling, networking, and referrals.
- Actively market Kuda’s array of financial products, including personal & business banking, loans, and POS terminals, to prospective customers within the designated territory.
- Achieve and exceed monthly sales targets by acquiring new customers and expanding customer base through persuasive techniques and a deep understanding of the bank’s offerings.
- Negotiate pricing and terms of sale to close deals and achieve sales targets according to the company’s pricing.
- Conduct product demonstrations and presentations to potential clients.
- Ensure thorough compliance with all bank policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
- Educate potential clients on the benefits of transitioning to electronic banking solutions and ensure their seamless onboarding to our platform.
- Maintain accurate records of all sales activities and customer interactions in CRM software.
- Participate in roadshows, community fairs, and other local events to promote the bank’s services and garner leads.
- Provide feedback to the marketing and product teams on customer experiences and product improvements.
- Understand the needs and requirements of prospective clients and proffer solutions to meet their specific business needs.
- Provide ongoing support to clients, including training and troubleshooting assistance.
Requirements
- Bachelor’s degree or HND in Marketing, Business Administration, Finance, or a related field.
- Proven experience as a Direct Sales Agent or similar sales/customer service role; experience in the banking or financial services sector is highly preferred.
- Strong interpersonal and communication skills, with the ability to negotiate and influence potential clients.
- Excellent organizational and time management skills; capable of managing multiple priorities efficiently.
- High motivation, enthusiasm, and dedication to achieving targets.
- Familiarity with digital banking services and mobile technology.
Target and Incentives:
- Monthly sales target to be achieved.
- Incentives and bonuses based on meeting or exceeding sales targets.
- Additional rewards for surpassing performance goals and customer satisfaction metrics.
Probation Duration:
- The first three months of employment will serve as a probationary period for the Sales Agent.
- Throughout this time, they will participate in training sessions, acquaint themselves with the company’s policies and procedures, and showcase their capabilities in achieving sales objectives while providing outstanding customer service.
- Regular evaluations will be carried out to gauge the Sales Agent’s performance and determine their eligibility for ongoing employment with the company.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- A great and upbeat work environment populated by a multinational team
- Pension
- Career development & growth
- Competitive annual leave plus bank holidays
- Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
- Group life insurance
- Medical insurance
- Well-fare package (Wedding, Compassionate and etc)
- Perkbox
- Goalr – employee wellness app
- Award winning L&D training
- We are advocates of work-life balance, working in a hybrid in office schedule.
Application Closing Date
Not Specified.
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2). Compliance Manager
Location: Lagos
Work Mode: Hybrid
Responsibilities
- Be responsible for all due diligence record keeping processes, data analytics and MI reporting
- Utilize banking systems to investigate and research transactional information to ensure that financial crimes requirements are met
- Effectively collaborate with key internal stakeholders -Internal Audit, Data Analytics, Legal, and Fraud teams in handling investigations, setting up controls, monitoring and reporting.
- Support in areas relating to AML/CFT, KYC, Fraud and AB&C policies
- Assist the law enforcement agencies in financial crime investigations, fact-finding, transaction monitoring and reporting.
- Monitor the adequacy and effectiveness of the Nigeria compliance program and wider governance in addressing international, systemic issues and risks consistently.
- Support the Head of Compliance to coordinate and roll out training & awareness across key areas under the financial crime umbrella as well as conduct in developing a strong compliance culture
Requirements
- Minimum of 5 years experience in a similar role
- Strong knowledge of regulatory frameworks across financial services, specifically the payment service provider landscape, In-depth knowledge of financial crime (not isolated to AML/CTF) and regulatory compliance
- Evidence of ACAMS/ICA/ACFCS certification
- Previous experience in dealing with regulators including the Financial Conduct Authority and other external stakeholders/law enforcement
- Effective and comfortable in dealing with and liaising with a range of internal stakeholders across the business
- Previous experience in scaling up and working for a start-up in a fast-paced Fintech environment
- In depth experience in implementing compliance frameworks that are scaling globally
- Display a high level of emotional intelligence, good communication & interpersonal skills.
Application Closing Date
Not Specified.
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3). Compliance Analyst
Location: Lagos
Work Mode: Hybrid
Responsibilities
- Liaise with law enforcement agencies including but not limited to EFCC, the Police in respect of all requests received as they pertain to Kuda’s customers.
- Transaction monitoring and preparation of SARs/STRs
- KYC reviews
- Documentation of engagement reports
- Building an efficient compliance framework for the company and monitoring compliance with the same across departments.
- Work closely with the Legal, Fraud, IS Control, and Internal Control/Audit teams on various cross-functional issues.
- Internal Engagements with stakeholders on day-to-day customer requests.
- Regulatory, compliance, and operational risk management
- Performing other related duties as may be required or assigned from time to time
Requirements
- Minimum of 2 years of experience in a Compliance
- Knowledge of Nigerian financial regulations, Central Bank of Nigeria (CBN) guidelines, AML/CFT regulations and Know Your Customer (KYC) requirements.
- Good writing and speaking skills
- Strong communication and interpersonal skills to collaborate with stakeholders at all levels.
- Basic proficiency with Microsoft Suite and Google Applications.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
- High level of integrity, discretion, and the ability to handle confidential information.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: