Company Info
Large organization
PricewaterhouseCoopers (PwC) Nigeria - Our client is a group of companies specialising in Marketing Communications, Out-of-Home Advertising, Media Planning and Buying.
200 + Employees
PricewaterhouseCoopers (PwC) Nigeria – Our client is a group of companies specialising in Marketing Communications, Out-of-Home Advertising, Media Planning and Buying.
1). Group Chief Executive Officer
Reference Number: 130-PEO01282
Location: Nigeria
Job type: Permanent
Department: People & Change Nigeria
Job Summary
- The company seeks a qualified and competent individual to fill a Strategic Leadership role. This role requires cross border experience and will oversee all aspects of the group’s operations, driving business growth, and ensuring the delivery of innovative solutions to clients.
Key Responsibilities
- Formulate and communicate the group’s vision and strategic directions.
- Establish and oversee the implementation of long-term business strategies and objectives
- Oversee the effective allocation of resources, including human capital and budget management
- Drive the implementation of metrics to measure operational performance and ensure accountability across the various businesses.
- Build and maintain relationships with key clients to ensure satisfaction and loyalty.
- Steer marketing efforts to promote the group’s services and attract new clients.
- Lead negotiations with clients to secure favorable terms and agreements.
- Position the group of companies as thought leaders in their respective industries through innovative campaigns and initiatives.
Requirements
- Minimum of a First Degree in Marketing, Business Administration, Mass Communication, or a related field is essential.
- An MBA is an added advantage.
- Relevant work experience in other countries or Nigerian organisations with footprint in other countries will be an advantage.
- Relevant professional certifications in digital marketing, advertising, project management (e.g., PMP).
- At least 15 years post-qualification experience, 7 of which must have been spent in a senior managerial/Executive leadership role within Creative Advertising, Marketing, Out-of-Home Advertising and Media Planning and Buying space
- A strategic thinker with a global mindset and ability to lead effectively across borders, serving a multitude of diverse stakeholders
- Proven track record of success in leading exponential business
- Expatriates are encouraged to apply.
Application Closing Date
29th January, 2025.
===
===
2). Group Cost Optimisation Officer
Reference Number: 130-PEO01285
Location: Agbara, Ogun
Job type: Permanent
Department: People & Change Nigeria
Role Summary
- Our client is seeking a qualified and competent individual to fill the role of Group Cost Optimisation Officer.
- The Group Cost Optimisation Officer will be responsible across the Group (i.e., including all subsidiaries) for all cost optimisation initiatives.
- The role will define and drive the strategies, policies and actions that drive efficiencies and leverage synergies across the Group seeking to ensure, at all times, that the Group expenses and costs are optimised for best value.
Responsibilities
- Leads cost optimisation process to identify sustainable cost-saving opportunities and assess their financial impact.
- Collaborates with cross-functional teams and entities within the Group to ensure cost efficiencies align with overall financial goals of the Group.
- Provides data-driven insights into cost management, highlighting trends and optimisation opportunities.
- Coordinates and proactively monitors all cost optimisation projects by utilising easy-to-understand, actionable, reports and dashboards.
- Analyses expenses and cost transactions; ensuring that transactions are recorded accurately and assigned to the appropriate projects and departments.
Requirements
- First Degree in Accounting, Finance, Economics, Engineering, Business Administration, Computer Science or Mathematics.
- MBA or relevant master’s degree.
- Relevant professional qualifications (CFA, ACA, ACCA, etc.).
- Minimum of five (5) years’ cognate experience.
Application Closing Date
28th January, 2025.
===
===
3). Manager, Experience Consulting
Reference Number: 596759WD
Location: Lagos
Your Mission
- We are looking for a dynamic Customer Experience Manager to support clients and internal stakeholders across various industries.
- Your role will be to provide valuable customer insights and design innovative experiences.
- You will work at the intersection of technology, business, and customer experience to solve complex problems and create new solutions.
- If you are creative and can understand both business and experience contexts, you will have the opportunity to shape innovative and customer-centric organizations for our clients.
Responsibilities
- Lead and facilitate client engagements, including defining project scope, creating agendas, managing stakeholders, and coordinating workshops.
- Develop and implement customer strategy engagements, conducting research to uncover patterns and insights that inform consumer and market strategies. Deliver personas, user journeys, service blueprints, and strategic marketing solutions.
- Conduct competitive analysis to benchmark customer experience practices and identify areas for differentiation.
- Create and present detailed reports and presentations to clients, highlighting key findings and actionable recommendations.
- Monitor and measure the effectiveness of customer experience initiatives, using metrics and KPIs to track progress and impact.
- Stay up-to-date with industry trends and best practices in customer experience and digital transformation.
- Guide clients on their customer experience and digital transformation journeys. Collaborate with cross-functional teams to define and deliver innovative experiences for both customers and employees.
- Facilitate client workshops using collaborative methods like design thinking and agile practices. Present insights and strategic recommendations, leveraging your technical expertise and communication skills.
- Lead work streams and analyze engagements. Take responsibility for managing teams and ensuring project success.
- Contribute to thought leadership and knowledge management within the organization.
Desired Qualifications and Experience
- 4-6 years of experience in a similar role, ideally within a UX/CX/design agency, or the CX business unit of a consulting firm, or a CX department within an organization.
- Extensive experience collaborating with a broad team of strategy, technology, creative, and production resources.
- Proven success as a business event designer or facilitator, managing group dynamics, providing clarity and context to clients, designing experience activities that lead to tangible outcomes, and communicating with multiple high-level stakeholders.
- Strong written and verbal business communication skills, with a focus on preparing clear and concise documentation for clients in a professional services environment.
- Proven ability to engage in teamwork dynamics, understanding personal and team roles, building solid relationships with team members, proactively seeking guidance, clarification, and feedback, prioritizing and managing multiple tasks in a fast-paced environment, and completing work efficiently.
- Experience in building visual concepts and prototypes to help clients envision their potential future.
- Strong analytical skills with the ability to interpret customer data and feedback to identify trends, pain points, and opportunities for improvement.
- Ability to develop and maintain customer journey maps to visualize and enhance the end-to-end customer experience.
- Experience conducting competitive analysis to benchmark customer experience practices and identify areas for differentiation.
- Knowledge of Design Thinking methodologies and Service Design principles to drive digital transformation and improve client projects.
- Strong problem-solving skills with a solutions-oriented mindset, capable of addressing complex challenges and delivering innovative solutions.
- Experience in leading and mentoring junior team members.
Travel Requirements:
- Up to 20%.
Application Closing Date
31st January, 2025.
How to Apply: Interested and qualified candidates should use the links below to apply: