Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
1). Team Lead, Travel & Distribution Support
Job Ref ID: 80437593A-0001
Location: Lagos
Job Type: Full-time
Business Segment: Group Functions
Job Description
- Responsible for contributing to and continually improving an efficient and cost — effective process designed to assist staff in their travel in compliance with the bank’s policies and Government regulations Coordinates processes to ensure stakeholders 360 satisfaction.
- An awareness of and strategic response to external influences, such as legislation, costs and environmental pressures is vital.
Qualifications
- Minimum of First Degree in any social science course
- Knowledge of local and International Airline operations
Experience:
- 3-5 years working experience in travel industry (IATA certification is an added advantage)
- Working knowledge on visa issuance, ticket booking and travel emergencies
- Abreast with the travel industry information and professional relationship with embassies
Personal Competencies:
- Fast thinker with ability to respond to changes quickly
- Team player
- Self-starter with excellent time management skills
- Data analytics skill
- Excellent communication and interpersonal skills.
Application Closing Date
Not Specified.
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2). Officer – Client Service
Job Ref ID: 80437507A-0001
Location: Lagos
Employment Type: Full Time
Business Segment: Personal & Private Banking
Responsibilities
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
Qualifications
- Minimum of First Degree
Behavioral Competencies:
- Checking Details
- Interacting with People
- Resolving Conflict
- Completing Tasks
- Thinking Positively.
Application Closing Date
Not Specified.
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3). Officer, Client Branch and Campus Support
Job Ref ID: 80437527A-0001
Location: Federal Capital Territory, Abuja
Job type: Full time
Business Segment: Personal & Private Banking
Job Description
- To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
- The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
- Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
Qualifications
- B.Sc IT, Computer Science or any related field.
- IT professional certification/qualification would be an added advantage.
- Minimum of 1-2 years post qualification experience in a similar or related position.
Behavioural Competencies:
- Interacting with People
- Exploring Possibilities
- Developing Expertise
- Establishing Rapport
- Thinking Positively
Technical Competencies:
- IT Operations
- IT Systems
- Technical Analysis
- IT Knowledge
- Change Management
Application Closing Date
Not Specified.
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4). Banker, Personal
Job Ref ID: 80382820A-0001
Location: Lagos Mainland, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Purpose
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
- Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and Blue segments.
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling. Provide customers at the branch with basic day – to – day service
Job Responsibilities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
- Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
- Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress
- Manage credit and operational risks in accordance with laid down policies and procedures
- Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate
Qualifications
- Candidates should possess a First Degree in any field.
- Minimum of 2 years of banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully
Behavioural Competencies:
- Ability to educate customers.
- Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
- Advanced sales and consulting skills.
- Achievement-orientated, embracing and achieving challenging targets.
- Self-motivated and energetic
Technical Competencies:
- Understanding of the personal markets etc.
- Deep knowledge and understanding of the different personal and segment value propositions.
- Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks.
- Understanding which products are most suited to the different personal banking segments.
- Knowledge of equivalent competitor products and services.
Application Closing Date
Not Specified.
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5). Banker, Personal
Job Ref ID: 80435994A-0002
Location: Osogbo, Osun
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Purpose
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
- Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and Blue segments.
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling. Provide customers at the branch with basic day – to – day service
Job Responsibilities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
- Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
- Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress
- Manage credit and operational risks in accordance with laid down policies and procedures
- Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate
Qualifications
- Candidates should possess a First Degree in any field.
- Minimum of 2 years of banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully
Behavioural Competencies:
- Ability to educate customers.
- Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
- Advanced sales and consulting skills.
- Achievement-orientated, embracing and achieving challenging targets.
- Self-motivated and energetic
Technical Competencies:
- Understanding of the personal markets etc.
- Deep knowledge and understanding of the different personal and segment value propositions.
- Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks.
- Understanding which products are most suited to the different personal banking segments.
- Knowledge of equivalent competitor products and services.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: