Company Info
Large organization
200 + Employees
Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria.
Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
1). Senior Product Manager – Offline Lending
Location: Ikoyi, Lagos
Employment Type: Full-time (Hybrid)
Job Summary
- As the Senior Product Manager for Offline Lending, you will own the vision, strategy, and end-to-end delivery of personal and self-employed loan products in Nigeria’s offline market.
- You’ll drive Renmoney’s mission of financial inclusion by creating customer-centric credit solutions for under-served segments, such as micro-entrepreneurs and salaried workers, through offline channels like field agents and branches.
- Balancing strategic leadership with hands-on execution, you’ll translate market insights and field intelligence into impactful products that grow Renmoney’s offline lending portfolio.
Key Responsibilities
- Product Strategy & Vision: Define and own the product roadmap for offline personal and self-employed loans, aligning with Renmoney’s goal of accessible finance. Identify market opportunities and competitive differentiators for under-banked segments, crafting a compelling strategy to drive portfolio growth.
- Customer-Centric Design: Act as the voice of the customer by conducting field research (interviews, focus groups, surveys) to understand borrower needs, especially for informal entrepreneurs. Collaborate with UX and operations teams to design intuitive, compliant loan products.
- Product Lifecycle Management: Lead the product development cycle from ideation to launch and optimization. Draft requirements, prioritize features, and drive Agile execution, iterating based on performance data and customer feedback.
- Cross-Functional Collaboration: Partner with Engineering, Credit/Risk, Operations, Marketing, and Finance to deliver scalable, compliant products. Align features with Nigeria’s regulatory requirements and Renmoney’s risk policies.
- Sales & Field Partnership: Work closely with sales and field teams to translate on-the-ground insights into product enhancements. Support customer acquisition and agent training to ensure product-market fit.
- Data-Driven Decisions: Define and track KPIs (e.g., loan approval rate, portfolio yield, repayment rates, customer acquisition cost). Use analytics to optimize products and report performance to stakeholders.
- Agile Execution: Drive Agile processes (sprint planning, stand-ups, retrospectives), manage the product backlog, and remove blockers. Balance strategic planning with hands-on sprint deliverables.
- Leadership & Mentorship: Mentor junior product managers and lead a product delivery squad, fostering collaboration, innovation, and accountability.
Qualifications
- Bachelor’s degree in Business, Finance, Computer Science, or related field; MBA or advanced degree is a plus.
- 5+ years of product management experience, with 3+ years in lending or financial services, ideally in offline or branch-based channels.
- Proven track record of delivering and scaling lending products in complex markets, preferably for under-banked segments (e.g., SMEs, micro-entrepreneurs).
- Deep understanding of Nigeria’s credit ecosystem, offline lending landscape, and alternative credit data for informal borrowers.
- Expertise in Agile/Scrum methodologies, backlog management, and analytics tools (e.g., SQL, Excel).
- Strong analytical skills to break down complex problems and make data-driven decisions.
- Excellent communication and leadership to align cross-functional teams and influence without formal authority.
- Familiarity with sales/CRM platforms (e.g., Salesforce) to drive adoption.
- Passionate about financial inclusion, customer advocacy, and innovation. Proactive, detail-oriented, and thrives in a fast-paced fintech environment.
Other Requirements:
- A passionate and experienced product leader with a minimum of 5 years in financial services product management, ideally focused on lending products.
- A strategic thinker with a deep understanding of lending products, market dynamics, and regulatory requirements in the Nigerian financial landscape (MBA or advanced degree a plus).
- A data whiz with a knack for translating insights into actionable product strategies.
- A natural collaborator with excellent communication and interpersonal skills to build strong relationships across teams.
- A customer champion with a dedication to delivering exceptional loan experiences for both salaried workers and self-employed individuals.
- Adept in product management tools and software.
Benefits
- Make an Impact: Drive affordable credit solutions that transform lives for under-banked Nigerians.
- Grow with Us: Join a dynamic fintech with opportunities to lead, innovate, and shape the future of lending.
- Collaborative Culture: Work with a passionate, diverse team that values your ideas and celebrates excellence.
- Innovate Boldly: Leverage data and technology to challenge the status quo in Nigeria’s financial services.
Application Closing Date
Not Specified.
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2). Debt Collections Manager
Location: Ikoyi, Lagos
Employment Type: Full-time (Hybrid).
Job Description
Strategy & Execution:
- Develop and implement efficient loan collection strategies tailored to a digital lending environment.
- Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
- Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.
Team Management:
- Supervise and coach collections officers and agents to meet collections targets.
- Monitor team performance and provide regular feedback and training.
Process Optimization:
- Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
- Collaborate with product, tech, and data teams to continuously refine collections processes.
Customer Engagement:
- Handle escalated customer issues with professionalism and tact.
- Develop user-friendly repayment plans and negotiate settlements where appropriate.
Reporting & Compliance:
- Maintain accurate records of interactions, payments, and commitments.
- Ensure compliance with regulatory requirements and internal policies.
- Provide regular reports and insights to management on portfolio performance, trends, and risks.
Requirements
- Bachelor’s Degree in Finance, Business Administration, Economics, or related field.
- Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
- Strong leadership and team management skills.
- Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
- Excellent communication, negotiation, and customer service skills.
- Familiarity with local financial regulations and microfinance operations.
Preferred Qualifications:
- Experience with loan management systems (LMS) and digital banking platforms.
- Certification in credit management or debt recovery.
- Excellent skills in Microsoft office
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Application Closing Date
Not Specified.
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3). SME Portfolio Manager
Location: Lagos
Employment Type: Full-time
Description
- The SME Portfolio Manager at Renmoney will play a crucial role in managing and optimizing the portfolio of Small and Medium Enterprises (SMEs).
- This position involves analyzing the performance of SME loans and ensuring effective risk management while driving growth and profitability.
Responsibilities
- Manage the end-to-end lifecycle of SME loans, from origination to portfolio monitoring and reporting.
- Analyze portfolio performance metrics such as loan default rates, repayment rates, and profitability.
- Conduct thorough risk assessments and implement strategies to minimize credit risk within the SME portfolio.
- Collaborate with the credit team to ensure all loans issued meet the company’s risk appetite and regulatory requirements.
- Develop and execute strategies to drive growth in the SME segment, focusing on client retention and acquisition.
- Prepare and present regular reports on portfolio performance and risk exposure to senior management.
- Identify market opportunities and recommend new products or enhancements tailored to SMEs.
- Stay updated on industry trends and changes in the regulatory environment that could impact the SME sector.
- Foster strong relationships with SME clients to understand their needs and enhance customer satisfaction.
Requirements
- Bachelor’s degree in Finance, Business Administration, or a related field. A master’s degree or relevant certification is a plus.
- Minimum of 4-6 years of experience in portfolio management, credit analysis, or related fields, specifically focusing on SMEs.
- Strong understanding of credit risk assessment and portfolio management practices.
- Proven track record in achieving growth targets and managing financial portfolios effectively.
- Excellent analytical skills and aptitude for data-driven decision-making.
- Strong communication and interpersonal skills to build relationships with clients and stakeholders.
- Proficient in using financial software and tools, including Excel and credit risk management systems.
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Application Closing Date
Not Specified.
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4). Quality Assurance Specialist
Location: Lagos
Employment Type: Full-time
Description
- You will be responsible for assessing and improving the performance of our customer interactions across various communication channels.
- This role will focus on ensuring that our call center associates maintain high standards of service quality, with a focus on customer satisfaction and regulatory compliance.
Key Responsibilities
- Quality Audits & Reviews: Regularly assess the quality of performance for call center associates interacting with customers across all available communication channels (phone, email, web/live chat, social media, etc.).
- Customer Feedback Analysis: Analyse customer feedback (CSAT, DSAT) to spot trends and recommend improvements based on insights.
- Performance Evaluation: Evaluate agent performance using the Renmoney QA scorecard, providing actionable insights to help agents improve their service and effectiveness.
- Coaching Support: Offer on-the-job feedback based on audit findings, guiding agents to enhance their communication skills and customer interaction strategies.
- Process Improvement: Identify opportunities to optimize processes and contribute to the development of new guidelines and frameworks that improve the overall customer experience.
- Collaboration with Teams: Work closely with cross-functional teams to ensure alignment with operational goals, service standards, and customer satisfaction objectives.
- Training & Development: Identify performance gaps and training needs, propose strategies for improvement, and assist with developing training programs for customer service agents.
- Report Generation: Provide detailed monthly reports on agent performance, quality metrics, and compliance adherence
Requirements
- A minimum of 2 years of experience in a quality assurance or customer service role.
- A Bachelor’s Degree in any field.
- Outstanding communication skills, both verbal and written.
- An analytical mindset with a keen eye for detail and the ability to spot trends.
- A passion for coaching and helping others improve.
- Familiarity with contact centre technology and tools.
- Strong problem-solving abilities and a proactive approach to challenges.
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
