Company Info
Large organization
200 + Employees
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
1). Business Manager
Job Identification: 344
Location: Nigeria
Job Schedule: Full time
Job Description
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
- Identify and formulate state sales strategies to help Drive gross additions.
- Supervise health of acquisitions, compliance on activations.
- Oversee activating connections as per the stipulated turnaround times.
Increase Revenue from the State:
- Meet the Revenue targets for Prepaid and Postpaid in the State.
- Focus on revenue growth through Data and Smartphone growth.
- Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.
Expand distribution Width and Depth:
- Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents.
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
Network Coverage & Quality:
- Network Optimization.
- New Sites ROI and deployment.
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
- Ensure showroom employees are up skilled in industry training and certifications for the role.
- Ensure provision of standard Infrastructure at state showrooms.
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
- Continuously motivating the front line employees through leadership by examples.
- Implement all action plans that will address hygiene issues etc. from engagement survey.
Qualifications
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable.
- Bachelor’s degree in Management or related Social Sciences.
- Masters in Business Administration would be preferred additional qualification.
- Result Orientation
- Great problem-solving skills.
- Good communications skills.
- Good interpersonal skills.
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self starter.
Application Closing Date
11th February, 2025; 12:59 AM.
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2). Retail Shop Manager
Job Identification: 345
Location: Lagos
Job Schedule: Full time
Job Description
- Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Responsibilities
Showroom profitability and Stock Management (Financials):
- To monitor, ensure adherence to process and as such provide Showroom report of o sales, o Cash monitoring, o Stock management, o Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos.
- Track, Manage and control stock movement within and out of the warehouse.
- Ensure availability of all company products and services in assigned Showroom.
- Provide comprehensive report of all products and services in the Showroom.t
Query Resolution and SLA’S (Process):
- Ensure Showroom agents have the required work tools/accesses.
- Ensured that all team members comply with set standards and meet SLA’s.
- Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
- Escalate all issues beyond supervisor’s time and ability.
- Ensure all Showroom queries are resolved within the approved SLA.
- Monitor turnaround time for all queries/enquiries and institute process improvement when required. Monitor team members and track all pending issues to ensure pending complaints are treated.
Customer Experience/ Satisfaction at Showroom (Customer):
- Relationship management: build a strong relationship between Airtel and all its Customers.
- Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.
Asset Management:
- Manage all company assets in the Showroom.
- Ensure systems and equipments are in working conditions.
- Escalate all Showroom facility issues for prompt resolution.
Reports:
- Daily, weekly and monthly showroom reports.
- ERC reconciliation reports.
- Stock /Cash/POS reports.
- PSB reports.
Qualifications
- Any University Degree
- Minimum of 2 years work experience in a Customer Service environment.
- Ability to work with minimal supervision.
- Good analytic, report writing and problem-solving skills.
- Good understanding of business processes.
- Good knowledge of customer administrative systems – ECMS, Single screen, USDM,CCUI,SV etc
- Committed to common goals and values of the organization.
- Passion for customer satisfaction and service delivery.
- A strong work ethic with positive attitude.
- Team Leader & Player: Independent, confident and objective.
- Attention to detail/ excellent oral and written communication skills.
- Good presentation skills.
- Ability to maintain confidentiality at all times.
Application Closing Date
11th February, 2025; 12:59 AM.
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3). Area Sales Manager
Job Identification: 343
Location: Nigeria
Job Schedule: Full time
Job Description
- To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.
Responsibilities
To achieve recharge sales target within state/area:
- To ensure adequate availability of all recharge denominations in sub-CP and retail points.
- To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers.
- To achieve ERC, RCV and E-pin target in agreed ratios.
- Constantly identify opportunities for driving activation and recharge sales within territory.
Achieve Share of Gross & Net Additions (SOGA & SONA):
- Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
- Effective management of direct activation teams and monitoring of CP bus activation activities.
- KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits.
- Drive KYC inactivity to nil.
- Other initiatives to increase GAD including new site launch.
- Ensure activation of Quality GADs in assigned area.
- Develop and implement activities that will increase SONA in assigned area.
Channel branding and visibility:
- Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
- Identify visibility opportunities for Airtel brand within the territory.
- To ensure ITP increases and gives impetus to iCMS and iRMS.
- Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
- Train Market Developers on POS deployment in line with “look of success”.
Distribution Infrastructure:
- To recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
- Migrate all other retailers to become one stop shop SSOs and SSOs.
- Maintain ratio of RSO(5):SSO(1) in line with scientific distribution.
- Maintain KYC infra ratio of 1kit:3 SSOs.
- To identify and recruit suitable sub channel partners in territory for effective product re-distribution.
BTS Management:
- Ensure constant CLS elimination.
- Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
- New Site Launch Plan and Distribution Preparedness.
- Effectively drive and manage target driven initiatives and projects.
Industry Awareness/Competition Intelligence:
- To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
- Track on-going initiatives in Market.
- To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
Decrement:
- Implementation of customer driven activities (product launches, town storms etc) in assigned area.
- Drive voice and data business performance by implementation of revenue generating activities and initiatives in assigned territory.
Qualifications
- 3+ years of commercial/ business management experience.
- Team leadership experience.
- 1 – 2 years of relevant experience in Airtel products.
- Bachelors in social sciences, marketing, business management, engineering or computer science.
- Masters in business administration or management will be an advantage.
- Project management qualification will be an advantage.
- Computer literacy.
- Sales knowledge.
- Product/ Service development.
- Product/ Service management.
- Interpersonal skills.
- Customer orientation.
Application Closing Date
11th February, 2025; 12:59 AM.
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4). PMO & Strategy Manager – Smartcash PSB
Job Identification: 335
Location: Lagos
Job Schedule: Full time
Job Description
- Provide strategic assistance and financial analysis support for Smart Cash PSB in all business-related matters – including preparation for various reviews.
- To do preliminary research into new markets and Opportunities in Africa.
- To provide assistance in planning and strategic reviews for Smart Cash PSB Business Model and take the lead in implementation of the same.
- Liaise with Other Functions Leaders and Opcos and get their input in the implementation of the Smart Cash business model mainly IT, Commercial, Finance, Transformation Functions.
Responsibilities
- Provide input as required and implement the strategy on specific Business development projects and initiatives. May also be required to perform a supportive role in different phases of the strategy development.
- Assist in creation of strategies and financial plans in close coordination with Smart Cash top leadership and strategic leadership.
- Prompt engagement customer service, Wallet platform Operation, Sales team during scheduled maintenance outages and incidents.
- Regular business engagement & external partner engagement to improve operational efficiency.
- Translation of business service requests into clear functional change requests to be implemented.
- Bridging between business and technical teams.
- Ensure optimal scheduling of changes to minimize downtime and comply with internal and external change regulations.
- Ensure Operation handover from Project team.
- Support decision making abilities of CBDO by conducting preliminary research and analysis on new markets.
- Detailed financial analysis (ROI analysis, cost/information analysis etc.), conducting internal and external analysis and research to formulate strategic opinions and recommendations.
- Visit new markets to assess validity of research information.
- Provide support in the implementation and deployment of the M-Commerce business model.
- Assist in the compilation of the Smart Cash AOP (Budgets) and the approvals by the Board.
- Assist in management reporting reflecting tracking of AOP to actual results.
- Review and monitor the Progress of M-Commerce implementation in all OPCOs and provide analyses for further decision making or strategy changes.
- Review and Track performance of Business partners (Infosys and Conviva)
- Review of Opcos and Group business proposal.
- Plan, coordinate & minute the strategic reviews & meetings and update the Executive on status of various initiatives to ensure implementations and deployments as per plan.
- Review and monitor various key programs to ensure consistency with defined objectives.
- Identify suitable external forums for representation of Smart cash to enhance business development and opportunities in Africa.
- Liaise with key strategic and financial authorities, bodies and agencies.
- Coordinate with senior leadership for key data and information exchange and report preparation.
Qualifications
- University Degree in project management or other related disciplines.
- Postgraduate: CA/ MBA or Equivalent from a recognized institute, PMP, Scrum Master Huawei.
- Minimum of 5 years’ work experience Project management, business planning, financial services, Fintech Experience in service management.
- Strong analytical and data interpretation skills.
- Financially savvy.
- High energy person with the ability to organize, manage and deliver key strategic initiatives, Strong communication skills – Both written and verbal.
- Project & Program management skills.
- Ability to work seamlessly across businesses and hierarchy levels.
- Excellent organizational, interpersonal and networking skills.
- Relationship management.
- Strong Oral and Written Communication.
- Results orientation.
- Senior Stakeholder Management.
- Benefit / Value assessment.
- Decision making.
- Technology Innovation.
- Issues management.
- Methods, standards creation.
- Integrity and honesty.
- Coaching.
- Leadership.
- Teaming
Application Closing Date
11th February, 2025; 12:59 PM.
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5). Chief Information Security Officer – Smartcash PSB
Job Identification: 334
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Description
- The day-to-day cybersecurity activities and the mitigation of cybersecurity risks in the Bank.
- The development and implementation of the cybersecurity program and strategy as approved by the Board.
- The establishment of an enterprise vision, strategy and program were critical information security expertise and tools are maintained and controlled centrally.
Responsibilities
- Overseeing the Security Incident Management function.
- Development and implementation of the Information and Cyber Security framework and strategy.
- Information Security Awareness program implementation.
- Supervise periodic vulnerability Assessment and Penetration Testing of the organization’s assets.
- Manage the security testing of application, web services and mobile apps.
- Overseeing the Vulnerability Management functions.
- Oversee system updates and antivirus management.
- Supervise periodic Social Engineering Test on workforce.
- Manage periodic threat hunting exercise enterprise wide.
- Coordination of Information Security activities across the Bank.
- Develop and implement the strategy for the Cyber Security Operations Centre.
- Manage logical Access to the Bank’s Technology Infrastructure.
- Coordinate Enterprise Fraud Management.
Qualifications
- Minimum requisite experience – 12 years.
- Minimum educational level – First Degree in any Science / numerate discipline such as Computer Science / Engineering / etc.
- Professional qualification must include any of the following CISA/CISM/CRISC/CISSP/CSX/CEH/etc. (or relevant work experience in a large-scale IT environment.
- Good background in Information Technology processes.
- Professional certification in S+/CEH/CISA/CISM/OSCP/CISSP/CRISC/ etc. is an added advantage.
- Knowledge of Regulation and Compliance with Standards.
- Security Knowledge and Dedication to Self-Development.
- A good grasp of Metrics.
- Self-driven, assertive, innovative with good organizational and analytical skills.
- Excellent report writing and Communication and Presentation Skills. (Oral and written).
- Demonstrated ability to learn and apply critical thinking to a variety of situations.
- Communication and Presentation Skills.
- Policy Development and Administration.
- Knowledge and Understanding of the Business and its Mission.
- Collaboration and Conflict Management Skills.
- Planning and Strategic Management Skills.
- Supervisory Skills.
- Incident Management.
- Risk Assessment and Management.
Application Closing Date
11th February, 2025; 12:59 PM.
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6). BI/CVM Manager – Smartcash PSB
Job Identification: 339
Location: Lagos
Job Schedule: Full time
Job Description
- To provide timely, accurate, and focused information to the Smart cash leadership.
- Develop and implement effective business and commercial reports to deliver improved decision making, Guide Pricing Decisions and Coordinate Planning.
- Develop a framework for commercial processes & Support the Senior Leadership of Smartcashin tracking routine divisional objectives.
- Provide all Smartcash leadership with the highest standard in development, implementation and support of reports to meet user reporting requirements and incidents associated with the content of access to or generation of the reports, thereby ensuring availability, completeness, accuracy and timeliness of the same reports.
Responsibilities
Support development implementation of Smart-cash report automation:
- Lead the development and integration of data across the organization including the production, identification, and extraction of data from source systems, the transformation and loading of data into databases.
- Data Modeling, Dimensioning and New Reports Development in line with reporting requirements adhering to the processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as ad hoc reports.
- Work closely with the Airtel BI partners and vendors’ team to ensure that all ongoing development meets the business user requirements.
- Work closely with colleagues within IT and business planning and within the business to ensure consistency in data definitions and data usage.
- Establish and maintain policies and standards to guide data usage, storage, retention and development of definitions.
- Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly.
- Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.
Manage Smart cash Business reporting, Pricing & Market Intelligence:
- Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM Planning, pricing and promotional strategies.
- Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update Smart cash business intelligence tools, databases, dashboards, systems, or methods.
- Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources.
- Synthesize current business intelligence or trend data to support recommendations for action.
- Provide historical, current, and predictive views of Smart cash business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data.
- Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
Provide reports for executive management business reviews:
- Extract data and provide reports on Smart-cash Customer Base, Agent base, product performance growth and Revenue Growth.
- Prepare quarterly Smart-cash reports for presentation to the board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share.
- Analyze Smart-cash weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs.
- Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
Give Smart-cash Commercial teams visibility on business performance:
- Bring greater business visibility and insight to the broad audiences of business, allowing any user to up-to-the moment, relevant, and actionable intelligence.
- Generate customer and product reports providing technical support for existing reports, dashboards, or other tools.
- Smart cash promotions & campaign tracking for respective product campaigns, customer acquisition initiatives, champion challengers, active customers tracking, product user profiling and segmentation.
- Actively work on routine and ad hoc data and business projects involving querying from the data warehouse.
Qualifications
- Bachelor’s or HND Degree in Computer Science/IT or related field.
- At least 3 years’ experience in service reporting tools like Oracle Business Intelligence Enterprise Edition, Oracle Discoverer.
- At least 3 years’ experience in hands-on experience in systems administration and IT supporting service including Data Warehousing as well as complex report formatting.
- Business Knowledge – Business report formatting is an added benefit.
- Databases: Oracle, MSSQL Server, PostgreSQL, MySQL.
- SQL: PL-SQL, MS-SQL and PG-SQL.
- Reporting: Microsoft Power BI.
- Data Analysis: SPSS or R-Statistics.
- Strong analytical, problem solving and decision-making skills to evaluate alternatives and provide recommendations on business issues.
- Proficient in using Microsoft Offices Software.
- Proficient in using Microsoft Power Point Software.
- Insight gathering from reports and intelligence to improve customer retention and value extraction.
- Problem solving.
Application Closing Date
11th February, 2025; 12:59 AM.
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7). Operations Support Engineer – Smartcash PSB
Job Identification: 338
Location: Lagos
Job Schedule: Full time
Job Description
- If you are passionate about building, owning, and operating massively scalable systems and experienced in being in a team of highly competent software engineers impacting millions of lives around you, here is an opportunity tailored for you.
- As an Operations Support Engineer, you will interact with the engineering team to solve problems and build, extend, optimize our growing products.
- This will involve supporting engineers working on our existing codebase along with new projects.
- Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams at AADL are involved in every part of our development life cycle.
Responsibilities
- Leading the project management and operation related activities within a structured process framework for a multi OpCo environment.
- Working closely with Business, Operation, Delivery, Finance, Compliance from Internal stakeholders to Partners stakeholders, and local OpCos level to understand and define the project and operational requirements, data, and security, and deliver them within timelines.
- Responsible for managing the 24×7 Operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction.
- Evaluating the efficiency of Operational controls, and activities, and tracking their improvement to a logical conclusion.
- Provides comprehensive project and operational leadership and support to the team.
- Set objectives for technical operations as well as implement action plans necessary for achieving set targets.
- Ability to understand service architecture and operational parameters, to effectively manage and handle critical problems/complex escalations.
- Should be well versed in Payment/Fintech Domain.
- Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.
- Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine.
- Build features that will reach millions of users.
- Keeping up to date with best industry practices and lead adopting new technologies.
- Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
- In nutshell you will “Discover, Design, Develop, Deploy, Debug. Repeat!”
Qualifications
- B.E / B.Tech in Computer Science or Information Technology or equivalent from reputed college.
- A minimum of 5-7 years of proven working experience in a technical support, Engineering or Operations environment.
- Excellent knowledge of IT industry processes and regulations.
- Ability to support 4-5 platforms in an Agile manner.
- Bachelor’s degree in information technology.
- Outstanding communication and interpersonal abilities.
- Strong in IT Operations & Project Management skills in a 24×7 enterprise multi-cultural OpCo environment, preferably in Payment/Fintech domain.
- Possess strong collaboration skills to drive towards a common organizational goal.
- Strong knowledge of creating test cases and execution.
- Self-motivated, goal oriented, and constructive with outstanding problem solving, critical thinking, and skills for team/cooperation.
- Flexible with working in a 24×7 enterprise multi-cultural OpCo environment.
- Strong in research, diagnosis, troubleshooting, and identifying solutions to resolve business/operational issues.
- An analytical mindset with excellent organizational skill.
- Professional qualification/certification in IT Operations and project management and related disciplines.
Application Closing Date
11th February, 2025; 12:59 AM.
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8). Regional Agency Support Officer – Smartcash PSB
Job Identification: 337
Location: Lagos
Job Schedule: Full time
Job Description
- To recruit, support, and manage regional aggregators, champion POS management and distribution
- in the assigned region and manage other Smart-cash and Airtel Money Agency Businesses in the region.
Responsibilities
- To ensure quality aggregators are identified and onboarded in the region.
- Ensure 100% Active aggregator.
- Ensure each aggregator achieves at least a 95% active agent base at any point in time.
- To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
- To achieve revenue target within state/area.
- POS Management.
- Channel branding and visibility.
- Distribution Infrastructure.
- Industry Awareness/Competition Intelligence.
- To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents.
- Drive minimum of 15 transaction counts per Agent per day.
- Constantly identify opportunities for increasing quality Aggregator base within the region.
- Take full custody of all POS devices assigned to the region.
- Responsible for assigning POS devices to aggregators based on qualifying criteria.
- Responsible for managing all POS devices in the region.
- Coordinate POS distribution, retrieval and other support issues as might be required.
- Coordinate the repairs of faulty POS devices in the region working with the state EUS team.
- Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region.
- Identify visibility opportunities for Smart-cash brand within the region.
- Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory.
- Train aggregators on POSM deployment to agents in line with “Picture of success”.
- To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region.
- Ensure each aggregator recruits a minimum of 500 agents to drive the business.
- Identify and leverage on the distribution opportunities in the region.
- Drive market penetration in the various state of the region.
- To effectively report competitive activities in the various states in the region and implement adequate counter initiatives.
- Track on-going initiatives in Market.
- To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
Qualifications
- A First Degree in any discipline.
- A master’s degree would be an added advantage.
- 3 years of commercial/ business management experience.
- Team leadership experience.
- 1 – 2 years of relevant experience in POS Management.
- Computer literacy.
- Sales knowledge.
- Product/ Service development.
- Product/ Service management.
- Interpersonal skills.
- Customer orientation.
- Financial services, banking, PSB and Fintech experience will be a great advantage.
- Experience in the Fintech Space would be an advantage.
- Recruited Aggregators.
- Active aggregator MBOs.
- Active POS Devices Deployed.
- Alternative Channel Adoption.
- Active Aggregators.
- Transaction Count and value.
Application Closing Date
10th February, 2025; 07:29 PM.
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9). Lead, Digital Channels – Smartcash PSB
Job Identification: 336
Location: Lagos
Job Schedule: Full time
Job Description
- As the Head, Digital Channels responsible for all digital channels (Consumer App, Retailer App, USSD, etc.), you will play a crucial role in overseeing penetration and optimizing the performance of customer channels.
- This position requires a strategic thinker with a deep understanding of customer behavior, technology trends, and the ability to drive activation and engagement through these channels.
Responsibilities
Teams Management and Collaboration:
- Cultivate and maintain strong relationships with key stakeholders, (Internal & External).
- Collaborate with IT and development teams to ensure the technical health, security, and scalability of the customer APP and USSD platforms.
- Coordinate the implementation of new features, updates, and bug fixes.
- Collaborate with the brand and marketing teams for
- Training on all channels for all stakeholders.
Channels Management (Performance Optimization and User Experience):
- Analyze key performance indicators (KPIs) related to the customer APP and USSD channels.
- Implement initiatives to improve user experience, increase customer engagement, and drive conversion rates.
- Monitor industry trends and competitor activities to stay ahead in the market.
- Work closely with the UX/UI design team to enhance the overall user experience of the customer APP and USSD platforms.
- Implement user feedback mechanisms and conduct usability studies to continuously improve the usability and functionality of the channels.
Strategy Development:
- Develop and implement a comprehensive strategy for the customer APP and USSD channels aligned with overall business objectives.
- Identify opportunities for growth, customer acquisition, and retention through these channels.
- Collaborate with cross-functional teams to ensure alignment with marketing, product development, and customer service strategies.
Compliance and Regulatory:
- Ensure that the customer APP and USSD platforms comply with relevant regulations and industry standards.
- Implement security measures to protect customer data and ensure a safe user experience.
- Ensure CBN requirements are implemented within stipulated timelines.
Acquisition Planning and Execution:
- Customer retention rates over specific time periods.
- Churn rates and reasons for user attrition.
- Number of active and new user registrations through the customer APP.
Customer Experience and Satisfaction:
- User feedback and ratings on app stores and other relevant platforms.
- Percentage growth in user acquisition over specific time periods.
- Daily, weekly, and monthly active users on the customer APP and USSD platforms.
Customer Engagement and Communication:
- Develop and execute communication strategies to drive customer engagement through the APP and USSD channels.
- Work closely with marketing and brand teams to ensure consistent and effective messaging.
- Work closely with CX teams on communications across app stores and relevant platforms.
Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field. Master’s degree is a plus.
- Over 5-10 years working experience in the Fintech or banking industry with demonstrated success in achieving acquisition targets, driving business growth, and optimizing digital channel performance.
- Proven experience in channel management, with a focus on mobile applications and USSD.
- Strong understanding of mobile technology trends and customer behavior.
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work collaboratively across different functional areas.
- Exceptional communication, interpersonal and presentation skills.
- Familiarity with regulatory requirements related to mobile applications is advantageous.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Ability to adapt to a fast-paced and evolving business environment.
Application Closing Date
11th February, 2025; 12:59 PM.
How to Apply: Interested and qualified candidates should use the links below to apply: