Company Info
Large organization
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
200 + Employees
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
1). Account Manager
Job Identification: 809
Location: Lagos
Job type: Full time
Reports to: Head of Business Growth
Job Purpose
- The Account Manager is responsible for managing and nurturing existing relationships with Ecobank’s remittance and fintech partners.
- This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships.
- The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank’s remittance business.
Key Responsibilities
- Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
- Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
- Collaborate with partners to develop and execute joint business plans and strategies.
- Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
- Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
- Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
- Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
- Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
- Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.
Requirements
Education:
- Bachelor’s Degree in business, Finance, Economics, or a related field.
- MBA or postgraduate qualification in International Business or Strategy preferred.
- Professional certifications in Sales, Business Development, or Fintech are a plus.
Experience:
- Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
- Strong background in relationship management and customer service.
- Experience in international markets and understanding of cross-border financial services.
Skills and Personal Attributes:
- Proven ability to build and maintain strong relationships with clients and partners.
- Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
- Strong customer service orientation and problem-solving skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Strong analytical skills to assess partner performance and identify opportunities for growth.
- Familiarity with digital platforms, fintech solutions, and innovation in financial services.
- Fluency in English is essential; proficiency in French is beneficial.
- Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach.
Application Closing Date
29th March, 2025.
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2). Head of Business Remittance & Fintech Growth
Job Identification: 872
Location: Nigeria
Employment Type: Full-time
Reports to – Group Head, Remittance & Fintech
Direct Reports: – Business Development Manager; Account Manager; Partner Success Manager; and Regional Growth Manager
Job Purpose
- The Head of Business Growth is responsible for strategically developing and expanding Ecobank’s remittance and fintech services across targeted markets. This role focuses on increasing market share, onboarding new partners, and significantly boosting remittance revenue in key corridors.
- The incumbent is a visionary leader who identifies and captures new business opportunities, ensures the execution of growth strategies that align with the Group’s overall objectives, and fosters innovation within the team.
- This role directly manages the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, overseeing their activities to ensure cohesive and effective execution of business growth strategies.
Job Context
- The Head of Business Growth operates in a highly competitive and dynamic fintech and remittance landscape.
- With increasing competition from fintech players and emerging technologies, the role requires a deep understanding of market dynamics, technological advancements, and regulatory landscapes.
- This position is crucial to ensuring Ecobank remains agile in capturing new opportunities while addressing customer needs and remaining compliant with regulatory frameworks.
- The incumbent must be a strategic thinker capable of balancing long-term growth with immediate operational efficiencies.
Key Responsibilities
Business and Financial Performance:
- Revenue Growth: Develop and implement strategies to achieve at least a 30% annual increase in inbound and outbound remittance revenues. Market Expansion: Identify and capitalize on market trends and opportunities to expand Ecobank’s footprint in the remittance and fintech space.
- P&L Management: Monitor financial performance, ensuring that all growth initiatives contribute positively to the bank’s profitability
- Strategic Planning: Drive the development of strategic plans for business expansion, optimizing resource allocation to meet financial goals.
Customer Excellence:
- Partnership Building: Build, maintain, and enhance partnerships with fintech companies, regulators, and payment service providers to expand Ecobank’s service offerings.
- Customer Satisfaction: Oversee initiatives to enhance customer experience, ensuring that product offerings meet customer needs and market demands.
Requirements
- Education: Bachelor’s Degree in business, Economics, Finance, or a related field. MBA or advanced degree in Strategy, International Business, or a related field preferred.
- Experience: Minimum of 8 years of experience in business development, with at least 3 years in leadership roles focusing on fintech, remittance services, or financial services.
- Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
- Proven track record of onboarding and managing partnerships with global fintech players and payment service providers.
- Strong knowledge of cross-border payment systems, digital wallets, mobile money ecosystems, and emerging fintech trends.
- Experience in managing and developing high-performing teams. Familiarity with regulatory compliance in the fintech and remittance sectors.
- Skills and Personal Attributes Exceptional ability to lead, motivate, and develop a diverse team of professionals, fostering collaboration and high performance.
- Strategic thinker with the ability to identify long-term opportunities and develop actionable plans. Proven expertise in building and maintaining relationships with senior-level executives and decision-makers in fintech and remittance sectors.
- Strong commercial acumen with an understanding of financial performance, business planning, P&L management, and ROI analysis. 3 Analytical skills to interpret market data, identify trends, and translate them into actionable business strategies. Excellent communication skills, both verbal and written, with the ability to present complex concepts to diverse audiences.
- Familiarity with fintech platforms, digital transformation initiatives, and innovation in financial services. In-depth understanding of compliance requirements and regulatory frameworks in fintech and remittance industries. Strong negotiation skills with a proven ability to secure favourable terms and agreements.
- Ability to work effectively in multicultural environments and adapt to various cultural contexts.
- Fluency in English is essential; proficiency in French is an added advantage.
Application Closing Date
19th March, 2025.
How to Apply: Interested and qualified candidates should use the links below to apply: