Company Info
Large organization
200 + Employees
Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.
Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.
1). Head, Corporate Real Estate Services, Nigeria
Job ID: 20339
Location: Lagos
Area of interest: Business Support, Management & Efficiency
Job Summary
- As the Head of CRES, will be accountable for driving the end-to-end strategic approach to the Group’s Property portfolio.
- The scope includes the physical environment for customers and staff and by its nature impacts every member of the Bank staff world-wide.
- The role also includes the management of all projects in relation to the Group’s properties; Group Security, Health & Safety; and Supply Partner Management.
- This role is the risk control owner in keeping the Bank safe through the provision of a safe, secure, and healthy environment for our staff and customers.
Key Responsibilities
Strategy:
- Accountable for the development and execution of the Country CRES Corporate Plan including the delivery of the CRES scorecard objectives and outcomes aligned to strategic goals of Workplace Experience, Safety, Efficiency and Sustainability
- Accountable for the development and delivery of Country CRES strategies, influencing key geographic and business stakeholders to ensure optimal solutions are implemented
- This role is a member of the WEST CRES Leadership Team, with collective responsibility for developing the CRES Strategy aligned with the overall Bank strategy.
Business:
- The role is accountable through regional, cluster and country CRES teams to ensure all aspects of the CRES function are well managed, well operated and provide safe and productive work environment for the group’s staff and customers
- Accountable for CRES engagement model with cluster/country CEO’s and business leaders to ensure the function has a deep understanding of strategic needs and influence business outcomes beyond express requirements
- Accountable for managing a Nigeria +50k sqft portfolio, including head office and branches accommodating +460 headcount
- Managing an operating budget of c$4.4m, in the most effective and efficient manner in support of and aligned with the business strategy, through continually improving operating metrics relating to space use, costs and employee experience
- Country Dimension and scope of accountability.
Processes:
- Accountable for the CRES geographic operating model and resourcing/budget decisions
- Develop, implement, and deliver CRES strategies and strategic initiatives
- Manage annual country CRES budgets including capital projects budgets. Agree Country budgets with key stakeholders
- Lead and empower teams to ensure the Country meets its respective agreed environmental targets.
People & Talent:
- Play a leadership role accountable for providing clear, effective, and supportive supervision and leadership of the Country CRES team and or supply partners
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
- Employ, engage, and retain high quality people, with succession planning for critical roles, build bench strength and formulate succession plans for the team
- Develop high performing and collaborative teams and enhance cross-functional relationships
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
- Review the team structure/capacity plans with relevant stakeholders regularly and feed opportunities into CRES TOM refresh
- Support the SCB promise through the active support for team CSR activities.
Risk Management:
- As Risk Control Owner for Property Management and Security Management (including H&S regulations) in country, responsible under the Group Operational Risk Framework (ORF) for ensuring that the residual risks within the scope of CRES responsibilities remain within appetite.
- In discharging this responsibility, the Country Head must:
- Risk control owner for all CRES related risks, including Health and Safety, Security and Business Continuity Management
- Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of CRES remain within appetite at Country level.
- Act as a liaison between the CMT and CRES for Country Crisis Management
- Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment.
- Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance.
- Maintain a good understanding of applicable laws and regulations pertaining to CRES Risk control areas.
- Monitor compliance with and effectiveness of the risk control environment
- Monitor ‘live’ risk issues and events material to the Bank and verify whether appropriate management action is being taken to mitigate their impact.
- Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
- Ensure operations in region / country are audit ready.
Governance:
- Act as second line of assurance underpinning Partners responsibilities
- Represent CRES in risk committees – Country/Cluster FORTM, NFRC. etc
- Chair Country FORTM meetings every two months
- Accountable to ensure Supply Partner governance standards are met and performance of supply partners is meeting agreed service level standards.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders:
- Accountable for senior stakeholder management within the region; developing strong partnerships, proactive discovery of upcoming projects that impact the Country spend, while creating value by influencing stakeholders to make decisions when considering the wider business.
- Key stakeholder interactions are CEOs, CFOs, COO’s CIOs and Business/Function Heads in the cluster and countries.
- CRES Leadership Team.
Other Responsibilities:
- Embed Here for good and Group’s brand and values in CRES [Nigeria]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Qualifications
- Preferably a Bachelor’s Degree in Real Estate, Facilities Management, engineering or other business-related discipline preferred
- Demonstratable knowledge of Local Laws including but not limited to Fire Code, and Health and Safety Regulations
- Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles
- Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
- Exceptional leadership capabilities and experience managing large multi-disciplinary teams
- Strong Communication and Negotiation skills.
Skills and Experience:
- Engineering and/or Corporate Real Estate experience of 10 years or more.
- Knowledge of the facilities/real estate market as well as a keen understanding of customer service principle
- Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
- Exceptional leadership capabilities and experience managing large multi-disciplinary teams.
Application Closing Date
Not Specified.
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2). Trade Service Manager – Documentary Trade
Job ID: 19089
Location: Lagos
Area of interest: Operations
Key Responsibilities
- To assist the Head of Trade Ops in managing and overseeing the day to day Core Operation team with the aim to achieve:
- Operational standards / compliance
- Increased productivity and efficiency
- Good cost control within the team
- Good quality control on operational / transactional risks
- Compliance with regulations relating to Trade
- Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
- Work closely with Trade Product Operation and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
- Work closely with Trade Client Operation team to continuously drive tier 1 client experience improvements.
- Take ownership of Product Operations that ensures transactions flow effectively to meet local regulatory, business and client requirements. Responsible for operating environment and governance enabling product and client requirements allowing Trade GBS Operations to process transactions effectively.
- To lead Product Operations Team with the aim to achieve:
- Effective operational standards.
- Increased productivity and efficiency
- Good cost control within Trade Operations
- Good quality control on operational / transactional risks
- Contribution to the future strategic direction and processing innovations for Trade Operations
- Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new trade products.
- Work closely with group trade operations to ensure group projects & initiatives be properly implemented in country & GBS.
- Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in country & GBS.
- Work closely with operations team in branches and GBS for post implementation review to ensure smooth daily operation after product & project delivered.
- Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
- Increase S2B NG utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT teams where required.
- Achieve Targets on self-service through e-advice, S2B NG & DTC.
- Work closely with Core & Client Operations team, branches and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
- Work closely with Trade Client Operation team for continuous tier 1 client improvements including disruption resolution & commercialisation of digital tools.
Process, Productivity and Budgetary Management:
- Manage Core/Product Operation Team daily operations accordingly to the laid down procedure and standard of service and ensure operations complies with applicable:
- Generic Product Program and Country Product Addendum
- Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
- Sanctions policy & procedures
- Group Policies / GDOI
- Legal & Compliance Policies
- Local Regulations
- Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
- Counter
- Pre-processing / Scanning
- Safekeeping
- Post-processing & despatch
- Document endorsements & substitutions.
- Authorised Signatory of Trade Instruments.
- Archival
- Regulated in Country Processing Activities.
- Local Products
- To set realistic but demanding productivity target to units with a view to reduce unit cost.
- Use volume data to do daily/weekly/monthly volume forecasting and organise sufficient resources to handle the volumes within the expected turnaround times
- Assist Head of Trade Ops for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies
- Assist Head of Trade Ops to achieve the financial performance targets of operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing business with Right Clients with a sustainable cost/ income ratio.
Governance and Risk Management:
- Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
- Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
- Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
- Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head /BRM as appropriate. Support operations team pre/post audits and assurance reviews.
- Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
- Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
- Observe and analyze workflows to identify system disruptions that impact turnaround time and initiate actions to resolve.
- Responsible for escalation of tier 2 client transactions from GBS & Country Business Teams. Take ownership of escalated items and work towards resolution and ensuring a smooth flow of transaction processing.
- To provide subject matter expertise to Client Operations team for Tier 1 clients including direct interaction with clients and internal teams as required.
- Lead deal reviews, structuring & advisory activities through to effective production implementation and transfer of ownership to GBS and Client Operations. Where applicable replicate across clients, products and markets.
- Lead initiatives enabling the digitisation of transactional flows and commercialisation of digital self-service tools.
- Assist Head of Trade Ops for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
- Assist Head of Trade Ops to achieve the financial performance targets of operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing business with Right Clients with a sustainable cost/ income ratio.
- Responsible for generic activities such as but not limited to financials, reconciliations, business continuity planning, regulatory reporting, external vendors and business efficiency initiatives.
Other Responsibilities:
Business Continuity Management:
- Assist Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.
People and Talent:
- Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
- Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
- To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
- Review team structure and capacity plans in accordance with change in business structure and demand.
- Ensure succession planning for critical roles in place.
Regulatory & Business conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Monitor the effective communication and implementation of regulatory changes
Key Relationships
Internal:
- Head & team members of Trade Operations
- Head & managers of GBS
- Trade BRM
- Group Trade Operations & Centre of Excellence
- Local TB Product Management
- CCIB Head, RMs and CMs
- BB Head & RMs
- Business Technology
- Front Office & Middle Office
- Other Operations Functions
- Other Functions (HR, Finance, Legal & Compliance, Tax)
- Audit and investigations
External:
- Customers
- Vendors
- External consultants
- Bank Audit / Accounting firms
- Local and Regional Regulators
Qualifications
- Education – University graduate or above
- Experience – Minimum of 10 years abundant Operations working experience in Trade Finance
- Certifications – CDCS/CSDG
Skills and Experience
Professional Skills
- In-depth understanding of various types of trade products, process flow, regulations and accounting rules.
- Strong analytical, problem solving and operational skills.
- Good management skill and able to coach the team to achieve agreed target.
Soft Skills:
- Sound PC / MS Office skill.
- Strong organizational skills and well-developed business abilities.
- Good interpersonal skills and communication skills
- Self-motivator, able to manage multiple tasks and work under pressure.
Other Preference:
- Passion in identifying and driving new operations improvement opportunities.
- Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: